Quality Assurance Specialist
2 days ago
Holistic Group specializes in building communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle.
We design, build, develop, and manage these communities to seamlessly blend with nature, offering bespoke home designs, unmatched hospitality experiences, and thoughtful solutions for senior living.
Our commitment to making a nature-centric lifestyle a tangible and compelling reality for our valued customers has led to the successful delivery of four projects over the past five years.
This role involves ensuring the highest standards of quality control and management in customer relationship management processes.
The Quality Executive - CRM will be responsible for conducting quality audits, analyzing CRM data, and collaborating with cross-functional teams to implement continuous improvement methods.
The role also includes tracking and reporting on key quality metrics and maintaining effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.
The following responsibilities are key to this role:
- Monitor and evaluate inbound/outbound sales calls and processes.
- Ensure compliance with quality and sales guidelines.
- Identify training needs and recommend process improvements.
- Provide constructive feedback and coaching to sales agents.
- Prepare daily/weekly/monthly quality reports and audits.
- Collaborate with team leaders and trainers to enhance agent performance.
- Ensure customer satisfaction benchmarks are consistently met
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