Customer Service Representative
2 weeks ago
Company Overview
Soni And Soni is a specialized Intellectual Property Firm offering comprehensive solutions at affordable prices. Our team of domain experts provides end-to-end IP services, including opinion drafting, legal consultancy, litigation handling, international searches, and IP maintenance and protection in India and abroad.
Job Overview
We are seeking a dedicated and enthusiastic customer service professional to join our team at Soni And Soni. This is a fresher position located in Ahmedabad. The role involves reaching out to potential clients, providing information about our IP services, and addressing customer inquiries. The ideal candidate will have excellent communication skills and a passion for customer service.
Responsibilities
- Make outbound calls to potential clients and explain our intellectual property services.
- Handle inbound inquiries and provide accurate information about our offerings.
- Maintain a record of customer interactions and update the CRM system accordingly.
- Follow up with leads and clients to ensure satisfaction and address any additional needs.
- Coordinate with the internal team to resolve any issues related to service delivery.
- Achieve daily, weekly, and monthly targets for call volumes and client conversions.
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