
Enterprise IT Application Leader
3 days ago
The IT Application Manager is responsible for managing and ensuring the seamless operation of all academic, administrative, and enterprise IT applications at BITS Mumbai Campus.
- Application Lifecycle Management: Manage the end-to-end lifecycle of enterprise applications including deployment, configuration, upgrades, integration, and performance optimization.
- Availability and Reliability: Ensure high availability, reliability, and security of all academic and administrative applications.
- Issue Resolution: Oversee issue resolution, incident management, and root cause analysis for application-related problems.
Application Management & Operations
- Manage application vendors and service providers to ensure timely and efficient delivery of services.
- Lead user adoption initiatives, including training and support, to ensure successful implementation of new technologies.
Strategic Planning & Governance
- Define and execute the application roadmap in alignment with institutional digital transformation goals.
- Establish governance standards, documentation, and compliance with IT policies to ensure best practices are followed.
Integration & Data Management
- Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems to enhance teaching, learning, and operations.
- Ensure data integrity, consistency, and accessibility across platforms.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related discipline (Master's preferred).
- Around 15 years of progressive experience in IT application management, ideally in higher education or large enterprise environments.
- Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems.
Skills & Competencies
- Functional and technical expertise in enterprise applications.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent project management and change management capability.
Benefits
This role offers the opportunity to work on complex projects, develop technical skills, and collaborate with cross-functional teams.
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