Quality Assurance Manager

2 days ago

Rajkot, Gujarat, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000
Quality Assurance Manager

We strive to provide exceptional customer experiences by delivering high-quality services and solutions.

This role is responsible for ensuring the highest standards of quality control and management in our customer relationship management processes. The Quality Assurance Manager will conduct quality audits, analyze CRM data, and collaborate with cross-functional teams to implement continuous improvement methods.

The successful candidate will have strong quality control skills, analytical skills, excellent communication skills, experience in CRM systems and processes, attention to detail, and problem-solving abilities. A Bachelor's degree in Business Administration, Quality Management, or a related field is required.

  • Monitor and evaluate inbound/outbound sales calls and processes.
  • Ensure compliance with quality and sales guidelines.
  • Identify training needs and recommend process improvements.
  • Provide constructive feedback and coaching to sales agents.
  • Prepare daily/weekly/monthly quality reports and audits.
  • Collaborate with team leaders and trainers to enhance agent performance.
  • Ensure customer satisfaction benchmarks are consistently met.

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