Customer Service Representative

3 weeks ago

Delhi, Delhi, India LEUTE PEN INDIA PRIVATE LIMITED Full time
Customer Support Role

At LEUTE PEN INDIA PRIVATE LIMITED, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing timely and accurate responses to customer inquiries and issues via multiple communication channels.

Key Responsibilities:

  • Provide exceptional customer service and support via phone, email, and chat.
  • Assist customers with product inquiries, technical troubleshooting, and account management.
  • Handle and resolve customer complaints in a professional and empathetic manner.
  • Collaborate with internal departments to ensure prompt resolution of customer concerns.
  • Maintain in-depth knowledge of company products, services, and policies to provide comprehensive support.
  • Upsell and cross-sell products or services to maximize sales opportunities.
  • Perform administrative tasks related to customer accounts and inquiries.
  • Contribute to the creation and maintenance of knowledge base articles and support resources.
  • Participate in continuous training and professional development to enhance customer service skills.
  • Engage in proactive customer outreach to gather feedback and identify areas for improvement.
  • Meet and exceed key performance indicators related to customer satisfaction, response times, and resolution rates.
  • Utilize customer relationship management (CRM) systems to accurately document interactions and manage customer data.
  • Assist with special projects and initiatives aimed at improving the overall customer experience.
  • Adhere to international compliance regulations and privacy laws during customer interactions.

Requirements:

  • Fluency in English and at least one other international language.
  • Prior experience in a customer service or support role, preferably in an international setting.
  • Proven ability to effectively handle difficult customer situations with diplomacy and tact.
  • Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
  • Demonstrated problem-solving skills and the ability to think on feet in fast-paced environments.
  • Strong organizational and multitasking abilities with a keen attention to detail.
  • Empathetic and customer-focused attitude with a passion for delivering outstanding service.
  • Proficiency in using customer support software, helpdesk systems, and CRM platforms.
  • Ability to adapt to changing priorities and work schedules to accommodate international time zones.
  • Knowledge of international culture and business etiquette to effectively communicate with a diverse customer base.
  • High school diploma or equivalent; additional education or certifications in customer service or language fluency is a plus.
  • Willingness to work flexible hours, including weekends and holidays, as required in an international support role.
  • Understanding of international trade regulations, customs, and import/export processes is advantageous.
  • Commitment to upholding confidentiality and data protection standards for international customer data.

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