Social Media Experience Manager

4 days ago


Delhi, Delhi, India GMR Group Full time

Job Description:

We are seeking a highly skilled Social Media Experience Manager to join our team at GMR Group.

About the Role:

This is an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring the consistent tone of voice across all social media platforms.

You will be the first point of contact for all social media-related issues, and your goal will be to safeguard the online reputation of GMR Brand.

Key Responsibilities:

  • Crisis Management: Timely escalation of all crisis situations as per defined escalation metric
  • Stakeholder Management: Meeting all internal & external stakeholders regularly, Ensuring steady flow of information
  • Social Media Content: Give strategic inputs for social media campaign, Support in execution wherever required
  • Agency Management: Accountable for agent's delivery, Regular interaction with front end and backend team of the agency

Requirements:

To be successful in this role, you will need:

  • Bachelor of Arts/Mass Communications/English Hons
  • Knowledge of social media tool
  • Minimum 4 years of experience in response management preferably social media

Competencies:

  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Networking
  • Personal Effectiveness
  • Teamwork & Interpersonal influence
  • Stakeholder Focus

Salary: The estimated salary for this role is ₹25.06 lakhs per annum.



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