Training Development Specialist
2 weeks ago
This job opportunity is with Amazon, a company that values diversity and inclusion. As an inclusive employer and a member of the LGBTQ+ business community, we strive to create a welcoming environment for all employees.
Company OverviewAt Amazon, our mission is to be the most customer-centric company on earth. To achieve this goal, we need exceptionally talented individuals who are passionate about learning and development. Our Last Mile learning team is seeking a Training Development Specialist to support operations trainings in the last mile vertical.
About the RoleThe primary responsibility of this role is to boost the competencies of our employees by developing and conducting effective training programs. This will indirectly enhance employee workplace performance in conjunction with our core values to meet organizational goals.
Key Responsibilities- Supervise structured learning metrics and oversee their results for the assigned territory and region.
- Manage live performance metrics end-to-end for the assigned territory.
- Conduct learning sessions on new processes as well as BQM through ITL or digital learning as per the requirement.
- Maintain data and analysis through reports on Excel (as per business requirement).
- Ensure completion of new hire training programs, coaching, and other performance improvement programs on time.
- Partner with operations leaders while conducting station audits to check process compliance and fix gaps on an immediate basis.
- Identify learning coaches and certify them.
- Lead individual improvement projects to enhance business performance.
To be successful in this role, you should have:
- Experience in customer service and handling projects, which will be an added advantage.
- The ability to translate given content in regional languages.
- Support existing data management through analysis and accurate reports.
- The capability to present intricate information to various audiences.
- Proficiency in MS Word, Excel, and PowerPoint.
- A graduate degree in any field.
- Excellent organization and interpersonal skills.
- Flexibility to work on weekends (in case of business requirements).
If you have:
- Proven 2+ years of experience as a Training Specialist/Trainer in a similar role.
- Good communication skills.
- Knowledge of the local language (Kannada) to interact with ground teams.
We offer a competitive salary range of ₹900,000 - ₹1,200,000 per annum, depending on qualifications and experience.
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