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Global Supply Chain Product Expert

1 week ago


Bengaluru, Karnataka, India project44 Full time

**Job Summary**

We are seeking a highly skilled and experienced Product Specialist to join our team at project44. As a Product Specialist, you will play a critical role in delivering exceptional product support, driving product adoption, and ensuring customer satisfaction.

About Us

project44 is on a mission to make supply chains work. With our High-Velocity Supply Chain Platform, we optimize the movement of products globally, providing unparalleled resiliency, sustainability, and value for our customers. Our platform operates across various industries, including manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas.

Your Key Responsibilities:

  • Product Expertise: Develop deep knowledge of our SaaS product offerings, stay updated on new features, updates, and industry trends, and act as the subject matter expert for the product, providing technical and functional support to clients.
  • Customer Support & Training: Provide hands-on product demonstrations and training for new and existing customers, address customer inquiries, troubleshoot issues, and offer timely resolutions, help clients understand product features, and customize them to meet specific business needs.
  • Driving Product Adoption & Stickiness: Develop and implement strategies to increase product adoption and engagement among users, analyze user behavior, identify opportunities to enhance product stickiness, and ensure the product becomes an integral part of the customer's workflow.
  • Collaboration with Cross-functional Teams: Work closely with the Product team to provide feedback based on customer interactions and suggest product improvements, collaborate with Sales to provide technical assistance during pre-sales and post-sales processes, and partner with Marketing to support product launches and create user-centric content like guides, FAQs, and tutorials.
  • Customer Success: Ensure customer satisfaction by following up post-implementation to verify that the product meets customer needs, identify opportunities to increase product usage and expand customer accounts, and assist in developing onboarding programs and strategies to drive user engagement.
  • Data Analysis & Reporting: Monitor product usage data to identify trends, customer pain points, and potential churn risks, report findings and insights to the Product and Customer Success teams, and help optimize product performance and customer adoption strategies.

Qualifications:

  • Bachelor's degree in Business, Information Technology, Computer Science, or related field.
  • 2+ years of experience in a Product Specialist or similar role in the SaaS industry.
  • Strong knowledge of SaaS products, cloud-based technologies, and customer lifecycle management.
  • Proficiency in using and supporting SaaS platforms.
  • Familiarity with CRM tools, ticketing systems, and analytics software.
  • Ability to troubleshoot technical issues and provide practical solutions.
  • Excellent communication and presentation skills.
  • Problem-solving abilities and a customer-focused mindset.
  • Strong collaboration and teamwork skills.

Benefits

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. We're building a company where all team members can bring their authentic selves to work every day. We're committed to creating a culture that values diversity, equity, and inclusion, and we're dedicated to fostering a sense of belonging among our team members.

About the Role

This position requires a commitment to contribute to our collaborative culture by working in-office five days weekly. The role also requires flexibility and adaptability to the schedule, which may include working from 8:00 PM to 5:00 AM IST or 4:00 PM - 1:00 AM IST. We're looking for someone who is passionate about supply chain technology and is eager to make a meaningful impact in this field.