Centre Head

19 hours ago


Navi Mumbai, Maharashtra, India Kidzonia International Full time

Main Responsibilities

The Centre Head will be responsible for managing the centre to achieve high-quality business activities with maximum quality, service, and profitability for Kidzonia International. This includes ensuring that the team understands the centre's profits and achievements are reflected in all its operations and activities, including relationships and risk management.

Key Responsibilities

  • Manage the centre to achieve targets and those of the team as a whole.
  • Ensure the smooth running of the team.
  • Contribute to training and development of the team.
  • Assist the Line Manager in achieving maximum customer satisfaction in accordance with organisation plans.
  • Maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities, and obligations.

Day-to-Day Responsibilities

  • Manage, direct, and monitor the overall performance of the centre.
  • Effective liaison, support, and assistance with the whole of the organisation.
  • Maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes, and profitability, and disseminate feedback to the appropriate internal entities.
  • Utilise agreed systems to manage the centre functions, analysis, and documenting.
  • Direct the development of plans for the centre to include management to achieve targets.
  • Develop plans for the centre's progress and growth.
  • Support to all other departments with and related issues.
  • Subject to agreed criteria, recruitment, training, set action, and targets, appraise and manage performance, development, coaching, and general support of all team members to ensure targets are met.
  • Reporting (content and format as agreed) monthly as agreed.
  • Develop plans for team activities to include strategy to achieve agreed targets.
  • Assist in the development and preparation of the strategy and general business planning of both the centre and the organisation as a whole.
  • Delegate authority and responsibility to team with supervision, accountability, and review.
  • Set an example for team members of commitment, centre process, and activities, work ethics, and habits, and personal character.
  • Maintain accurate records.
  • Responsibly use resources and control expenses to meet agreed budgetary controls.
  • Adhere to all organisation policies and procedures.
  • Interact and co-operate with all members of the organisation, its suppliers, and customers.

Requirements

  • The overall development, performance, and maintenance of the Centre's activities to obtain the maximum efficiency, quality, service, and profitability for the organisation.
  • Leadership Qualities.
  • Excellent Communication skills.
  • Good knowledge of Computers.
  • Time Management.

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