Process Associate Account Protection Specialist
4 weeks ago
The Process Associate Account Protection role at Bread Financial is responsible for supporting various processes, including monitoring calls, researching customer queries, and routing open items for review. This position requires executing assigned support processes in a timely and accurate manner, adhering to procedural and compliance requirements. The incumbent must meet established performance standards and maintain operational acumen for the assigned processes.
Essential Job Functions
- Ensure compliance with company and regulatory guidelines.
- Achieve expected scores on key performance metrics, such as accuracy, productivity, and TAT, in processing assigned support processes.
- Quickly learn applicable policies, processes, and operations to execute on assigned processes.
- Maintain knowledge of Regulatory requirements and Procedural guidelines to maintain industry, business, and operational acumen.
- Accurately follow published procedures and execute on processes as per established criteria.
- Process a defined minimum number of transactions/units of assigned processes on a monthly basis.
- Cross-train on various processes as per business need.
- Pass an English Assessment.
Reports to: Team Lead
Working Conditions/Physical Requirements: Normal office environment, no travel required.
Direct Reports: None
Minimum Qualifications:
- Bachelor's degree in humanities, arts, science, commerce, or equivalent education.
- 2+ years of work experience in a fast-paced, process-driven environment.
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