Medical Device Support Specialist

2 weeks ago


Mumbai, Maharashtra, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,20,00,000
Technical Service Leader

The ideal candidate will lead the nationwide service operations of medical devices with a strong focus on uptime, quality, and customer satisfaction.

  • Build and expand service stations across India, ensuring robust after-sales support through timely service delivery, streamlined movement of spare parts, standardized service SOPs, and regular training programs for field engineers to maintain high-quality service standards.
  • Develop and implement structured SOPs for installation, user training, preventive maintenance, and breakdown resolution.
  • Monitor and manage service KPIs, including turnaround time (TAT) and customer satisfaction index (CSAT).
  • Train and lead service engineers, ensuring they adhere to technical, behavioral, and ethical standards.
  • Establish escalation protocols for high-priority or repeated complaints, involving relevant stakeholders across departments.
  • Oversee spare parts management, service inventory planning, and warranty/AMC administration.
  • Track regulatory compliance related to service documentation, installation records, and device traceability.
  • Drive a data-first mindset to reduce complaint recurrence through trend analysis, root cause identification, and corrective actions.
  • Engage directly with key hospitals, KOLs, and channel partners, ensuring top-tier experience and long-term service relationships.


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