Compliance Risk Manager
3 weeks ago
Job Overview:
The Compliance Risk Manager at Vervent plays a pivotal role in ensuring the company's adherence to regulatory requirements. This individual will be responsible for investigating audit requests, consumer escalations, and credit disputes, ensuring timely resolutions and identifying process improvements opportunities.
Key Responsibilities:
- Investigate account-level activity, exercising good judgment in making decisions related to case investigations.
- Collaborate with teams to build process improvement and innovation gained from review of customer complaints or disputes.
- Oversee audit requests, consumer escalations, credit disputes, and complaints to ensure timely resolution.
Requirements:
- Degree in business management, computer science, or related field preferred. High School diploma with some post-secondary education required.
- 3 years of experience in loan servicing, economics, compliance, or related field.
- Ability to communicate effectively with various audiences, including customers and team members, through written and verbal means.
About Vervent:
Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. As a fintech leader, we support our industry-leading partners with primary strategic services and aim to empower companies to accelerate business, drive compliance, and maximize service.
Vervent is a privately owned company, founded in 1986, and purchased by current CEO, David Johnson, in 2008. We have a global presence, with locations in San Diego, Baja, Portland, Sioux Falls, Philippines, and India.
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