Operations Manager

5 days ago


Mumbai, Maharashtra, India Handelnine Global Full time
About Handelnine Global

We are a rapidly growing e-commerce company that owns and operates 15+ online retail brands in over 60 countries.

Our global presence spans offices in India and the USA, serving markets including the UK, USA, Europe, Australia, Middle East, and Southeast Asia.


Senior Manager - Global Operations Role

We are seeking an experienced Senior Manager - Global Operations to manage Handelnine Global's fulfillment, logistics, and operational strategies.

This is a managerial role involving direct ownership of key operational KPIs and cross-functional collaboration for seamless business execution.


KPI Management Responsibilities
  • Monitor and improve fulfillment metrics for operational efficiency and customer satisfaction.
  • Reduce average order processing and delivery time.
  • Track and analyze delivery performance focusing on timely and accurate order fulfillment.

Operational Optimization Initiatives
  • Implement strategies to optimize global shipping costs and timelines while maintaining high-quality service levels.
  • Utilize internal dashboards and panels to track operational performance and identify improvement areas.
  • Oversee regional warehouse operations ensuring seamless transitions to in-house shipping providers when necessary.
  • Explore alternative cost structures to support new business models in key markets.

Global Warehouse Expansion Objectives
  • Manage efforts to expand our global warehouse network working with leadership to identify new locations and manage setup and operationalization.
  • Optimize warehouse design and processes to align with regional market needs and ensure cost-effective fulfillment.
  • Collaborate with cross-functional teams to integrate new warehouses into our logistics network smoothly.

Strategic Management Accountabilities
  • Innovate and experiment with logistics and fulfillment processes to drive continuous improvement.
  • Align operational goals with broader business objectives by collaborating across teams and functions.
  • Evaluate and refine systems, processes, and partnerships to meet evolving global e-commerce business needs.

Requirements and Qualifications
  • 5+ years of experience in operations management or logistics roles with a proven track record of driving performance improvements in e-commerce or consumer-driven industries.
  • Experience managing global operations and fulfillment networks.
  • Strong understanding of key operational KPIs and ability to translate data insights into actionable strategies.
  • Excellent management and team-building skills with the ability to collaborate effectively across teams and functions.
  • Demonstrated ability to drive long-term strategic initiatives while ensuring day-to-day operational excellence.
  • Strong problem-solving skills and adaptability in a dynamic, high-growth environment.
  • Alignment with Handelnine Global's values including Action Bias, Incremental Improvement, Solution Ownership, Iterative Experimentation, and Utmost Efficiency.

Why Choose Handelnine Global?

As Sr. Manager - Operations, you will have direct ownership of critical operational KPIs and the opportunity to shape Handelnine Global's fulfillment and logistics strategies.

This hybrid position offers flexibility with most work done from home while maintaining strong connections through regular reporting to our Mumbai office and occasional travel for trade shows and supplier engagement.

Join a diverse global team where you can collaborate with talented professionals from around the world, offering unique perspectives and insights enriching our work and culture.



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