Customer Engagement Specialist

3 days ago

Hubli, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Opportunity:

We are seeking a highly motivated and customer-focused professional to join our team in the real estate sector.

This is an excellent opportunity to establish yourself with great career growth prospects.

Key Responsibilities:

  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers, ensuring high satisfaction levels.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.
  • Ensure compliance with company policies, legal regulations, and industry best practices.
  • Work closely with the management team to enhance overall customer engagement and retention.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
  • Ability to work under pressure, handle multiple tasks, and meet deadlines.
  • Flexibility to work on weekends or extended hours if required.

Work Timings:

Monday to Saturday, 9:30 AM to 6:30 PM.

Why Choose This Role?

Opportunity to work in the real estate sector, career growth prospects, and a positive and professional work environment.

How to Apply:

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