Process Excellence Lead

3 days ago


Pune, Maharashtra, India Amazon Full time
Job Title: Delivery Experience Improvement Specialist

About the Job:
We are seeking an experienced operations manager to join our team at Amazon. As a key member of our Last Mile Analytics and Quality (LMAQ) team, you will be responsible for establishing world-class audits of our delivery partners, providing them timely feedback, and being part of Amazon's global last mile delivery network.

Key Responsibilities:
• Devise operational goals and align them with business objectives that focus on end-customer impact, productivity, accuracy, and speed to market
• Establish measurement, reporting, and process excellence indicators for effective accomplishment of goals in core processes
• Manage metric performance and own processes, staffing, metrics, and business updates for the function
• Work with inter-functional teams to streamline processes and identify opportunities for process excellence
• Contribute to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of processes

Requirements:
• 2+ years of performance metrics, process improvement, or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Bonus Requirements:
• Knowledge or experience in Six Sigma, LEAN, DMAIC, Kaizen, and/or statistical process control projects

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