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Site Reliability Engineering Manager

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Mumbai, Maharashtra, India beBeeReliability Full time ₹ 2,00,00,000 - ₹ 2,80,00,000
Job Title: Technical Reliability Director

We are seeking an experienced and dynamic reliability leader to oversee the technical strategy, scalability, and performance of our critical systems.

Key Responsibilities:

  • Technical Strategy & Performance:
    • Develop and monitor technical strategies to ensure business requirements are met.
    • Proactively identify and resolve technical bottlenecks and system inefficiencies.
  • Incident Management & Response:
    • Establish and improve incident management processes and on-call rotations.
    • Lead incident response and root cause analysis for high-priority outages.
    • Drive post-incident reviews and ensure actionable insights are implemented.
  • Automation & Tooling:
    • Develop and implement automated solutions to reduce manual operational tasks.
    • Enhance system observability through metrics, logging, and distributed tracing tools (e.g., Prometheus, Grafana, Elastic APM).
    • Optimize CI/CD pipelines for seamless deployments.
  • Collaboration:
    • Partner with software engineering teams to improve the reliability of applications and infrastructure.
    • Work closely with product/engineering teams to design scalable and robust systems.
    • Ensure seamless integration of monitoring and alerting systems across teams.
  • Leadership & Team Building:
    • Manage, mentor, and grow a team of reliability experts.
    • Promote reliability best practices and foster a culture of reliability and performance across the organization.
    • Drive performance reviews, skills development, and career progression for team members.
  • Capacity Planning & Cost Optimization:
    • Perform capacity planning and implement autoscaling solutions to handle traffic spikes.
    • Optimize infrastructure and cloud costs while maintaining reliability and performance.

Required Skills and Qualifications:

  • Technical Expertise:
    • Experience with cloud platforms (AWS / Azure / GCP) and Kubernetes.
    • Hands-on knowledge of infrastructure-as-code tools like Terraform / Helm / Ansible.
    • Proficiency in Java.
    • Expertise in distributed systems, databases, and load balancing.
  • Monitoring & Observability:
    • Proficient with tools like Prometheus, Grafana, Elastic APM, or New relic.
    • Understanding of metrics-driven approaches for system monitoring and alerting.
  • Automation & CI/CD:
    • Hands-on experience with CI/CD pipelines (e.g., Jenkins, Azure Pipelines etc).
    • Skilled in automation frameworks and tools for infrastructure and application deployments.
  • Incident Management:
    • Proven track record in handling incidents, post-mortems, and implementing solutions to prevent recurrence.
  • Leadership & Communication Skills:
    • Strong people management and leadership skills with the ability to inspire and motivate teams.
    • Excellent problem-solving and decision-making skills.
    • Clear and concise communication, with the ability to translate technical concepts for non-technical stakeholders.