Join Our Team

6 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Service Representative

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This role is responsible for delivering exceptional customer service support and collections via phone calls.

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You will be making outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.

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Additionally, you will handle inbound calls as part of a team, providing first-class professional customer service using various communication methods to resolve customer enquiries, payments, and complaints at the first point of contact.

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The ideal candidate should possess strong verbal and written communication skills, a neutral accent, and good adaptation to US culture.

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They should be able to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and be professional, courteous, friendly, and empathetic.

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Main Responsibilities:

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  • Assessing and resolving inquiries, requests, and complaints utilizing sound judgment">
  • Managing and updating customer interactions daily">
  • Achieving key performance targets">
  • Data entry and typing skills">
  • Ability to multitask">
  • Being a team player with the ability to contribute to process improvements">
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Required Skills and Qualifications:

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The ideal candidate should have a graduation in any stream and 12-24 months of international voice (inbound/outbound) process experience preferably in patient handling, provider/DME AR calling.

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Benefits:

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This position offers opportunities for career growth and development in a dynamic and supportive work environment.

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