IT Professional

Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled and proactive Technical Support Specialist to join our IT team. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.

Main Responsibilities:

• Install, configure, and maintain Windows and macOS operating systems.
• Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
• Install, update, and patch software applications and security tools.
• Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
• Manage user accounts, groups, and permissions using Active Directory.
• Assist with system upgrades, data migrations, and routine backups.
• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
• Perform basic configuration and support of network devices such as routers, switches, and firewalls.
• Assist in IP address configuration and network printer setup.
• Monitor and maintain network performance at the location.
• Respond to IT support tickets, ensuring timely and effective resolution.
• Document technical issues, solutions, and IT processes accurately.
• Ensure compliance with IT security policies and industry best practices.
• Manage IT assets and maintain inventory for your designated location.

Key Requirements:

• Strong troubleshooting and problem-solving abilities.
• BASIC understanding of Firewalls and Layer 2 Switches.
• Familiarity with ITSM tools for ticket management.
• Ability to work independently and prioritize tasks.