Network Infrastructure Specialist

1 day ago

Pune, Maharashtra, India Sungard Availability Services Full time

Job Summary

Sungard Availability Services is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our Network tier 3 team, you will provide L3 technical support to help resolve production impacting incidents and support changes.

Key Responsibilities

  • Troubleshoot complex production impacting network issues involving multiple technologies and provide solutions to restore services within given SLAs.
  • Work with internal teams and vendors to resolve customer reported issues, providing workarounds whenever possible.
  • Independently handle simple to complex difficulty level issues with customers, vendors, and other internal teams over conference calls.
  • Collaborate and communicate with internal/external teams until an event is closed.
  • Own and drive the customer experience throughout the lifecycle of the incident to resolution.
  • Work on escalated issues to support tier 1 and 2 teams.
  • Plan and execute changes to support customer and internal network environments.
  • Work on escalated changes and provide support to tier 1 and 2 teams for change planning.
  • Work with problem management teams to identify potential issues within the environment and provide fixes.
  • Work on recurring issues to provide permanent solutions.
  • Perform root cause analysis for critical issues and apply recommended fixes, wherever needed.
  • Perform analysis of all service impacting issues to determine root cause.
  • Provide training to members of internal teams and external teams.
  • Support scheduled customer DR tests in Recover to Cloud environments.
  • Contribute to preparing technical documentation/KEDB articles of recurring/critical nature.
  • Participate in working technical projects, in addition to working day-to-day tasks.
  • Participate in off-hours and extended support if required.

Requirements

Post-qualification experience of around 6-8 years.

Preferred CCIE/CCNP (Routing and Switching), JNCIA/JNCIS, VMWare, CCNA Security, ITIL.

Good understanding and extensive hands-on relevant experience with configuring BGP, OSPF, MPLS, L2/L3 VPN.

Good understanding and hands-on experience on Nexus 2K, 5K, 7K, and 9K. Datacentre Technologies.

Exposure to ISP core network and transport technologies. Knowledge of DR environments and DR tests.

Ability to work on multiple network changes/technologies simultaneously.

Experience in hardware replacements.

Skills and Behavioral Competencies

Very strong customer service and communications skills (written and verbal).

Quick learner. Strong time management and organizational skills are required.

Ability to effectively work in a team environment, as well as independently or as a self-starter.

Work alongside senior members in the team and provide assistance as required.

Strong network problem isolation and resolution skills.

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