Management Expert

7 days ago


Chennai, Tamil Nadu, India EXL IT service management Full time
Job Overview

EXL IT Service Management is seeking a highly skilled Management Expert to join our team. As a seasoned professional with a life science or paramedical degree, CPC certification, and LSBB certification preferred, you will oversee the management of QA teams. With 13-15 years of coding experience, specifically in IVR - Mandatory (Must be dealt with complex level IVR coding, cardio vascular surgery and General surgery), you will be able to motivate and guide your team to achieve production and quality goals.

Key Responsibilities:
* Inventory management and planning
* Motivate and guide team to achieve production and quality goal set
* Follow project related protocols and instructions
* Handling team clarification
* To be proactive in handling team issues
* Problem solving skill sets
* Research on grey areas with solution
* Conducting team education and training
* Address client query
* Escalate issues, identify trends
* Ensure compliance of entire team for HIPAA,OIG

We require a strong background in coding and look for a subject matter expert who is passionate about delivering high-quality results.

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