Managed Services Operations Expert

3 weeks ago


Mumbai, Maharashtra, India NTT Full time
Key Responsibilities:

Manage the shift roster and ensure all operations metrics are monitored.

Ensure shift handover processes are adhered to and managed.

Manage in-shift escalations from clients.

Dashboards all key metrics and manages about-to-be-breached situations.

Ensure services meet stated service level agreement (SLA) levels.

Ensure operational deliverables enable cost-effective, client-centric delivery that meets SLAs.

Monitor operational effectiveness of support services and develops and implements required improvement plans.

Balance needs of client with strategic direction of organization.

Understand core issues affecting client and works with relevant service teams to resolve.

Identifies needs, risks, and issues and proposes appropriate solutions and courses of action.

Provides input to operations managers and service managers during client reviews.

Performs any other advanced operational tasks as required by leadership.



  • Mumbai, Maharashtra, India NTT DATA Full time

    OverviewContribute to NTT DATA's growth and innovationThe Managed Services Operations Specialist is a seasoned subject matter expert responsible for working closely with internal service delivery teams to plan, coordinate, and monitor the implementation of operational activities and processes. This role ensures the effective and efficient delivery of complex...


  • Mumbai, Maharashtra, India NTT DATA Full time

    Job DescriptionDeliver Excellence with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job DescriptionOverviewThe Operations Manager Hotel Services Expert will oversee the smooth operation of hotel services, ensuring that all aspects of guest experience are met with exceptional quality and efficiency. This role requires a highly skilled and organized individual who can effectively manage multiple tasks and lead teams to achieve outstanding...

  • IT Operations Manager

    4 hours ago


    Mumbai, Maharashtra, India Indus Systems & Services Pvt. Ltd. Full time

    Operational ExcellenceWe are seeking an accomplished IT Operations Manager to oversee the delivery of exceptional service management solutions. Reporting directly to our Director, you will be responsible for ensuring seamless day-to-day operations, strategic planning, and tactical execution.


  • Mumbai, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

    This exciting opportunity at 12542 Citicorp Services India Private Limited is for a skilled Securities & Derivatives Manager - C13 - Operations Expert to join our Markets Operations team. As a key member of our organization, you will play a pivotal role in helping to support the lifecycle of a trade, working closely with business partners, clients, and...


  • Mumbai, Maharashtra, India NTT DATA Full time

    About UsNTT DATA, a leading technology services company, is renowned for its technical excellence and innovation. Our mission is to make a difference in our clients' lives and society.As an Operational Services Manager – Client Support Expert at NTT DATA, you will play a crucial role in ensuring seamless service delivery to our clients. Your primary...


  • Navi Mumbai, Maharashtra, India T & M Services Consulting Pvt Ltd. Full time

    Job Summary: We are seeking a highly skilled Cloud Operations Expert to join our team at T & M Services Consulting Pvt Ltd.Role Description: As a Cloud Operations Expert, you will be responsible for designing, deploying, and maintaining cloud infrastructure and operations to ensure availability, security, and performance of cloud-based applications and...


  • Mumbai, Maharashtra, India NTT Full time

    Make a difference in service delivery with NTT DATA.About the RoleThe Senior Associate Service Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to assist with the planning, coordination and monitoring of operational activities and processes in order to deliver on approved...


  • Mumbai, Maharashtra, India NTT Full time

    About the RoleThe Managed Services Operations Specialist is a seasoned subject matter expert responsible for working closely with internal service delivery teams to plan, coordinate, and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.Key...


  • Mumbai, Maharashtra, India Parag Parikh Financial Advisory Services Limited Full time

    Job Overview We are seeking a highly skilled Risk Management Expert to join our team at Parag Parikh Financial Advisory Services Limited. About the Role This is a challenging opportunity for an experienced risk professional to lead and manage operational and investment risk across our organization. As a key member of our team, you will be responsible for...


  • Mumbai, Maharashtra, India NTT Full time

    About the RoleThe Managed Services Operations Specialist is a seasoned subject matter expert responsible for working closely with internal service delivery teams to plan, coordinate, and monitor the implementation of operational activities and processes. This role ensures that complex services are delivered effectively and efficiently by carrying out routine...


  • Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Job Title: Tata Consultancy Services Reconciliation Expert OpportunityAbout the Role: We are seeking an experienced Process Expert to join our team at Tata Consultancy Services. The ideal candidate will have expertise in BA Reconciliations and a strong understanding of GL Accounting / Postings.Job Description: As a Process Expert, you will be responsible for...


  • Mumbai, Maharashtra, India IPC Systems, Inc Full time

    Service Delivery ExpertIPC Systems, Inc is seeking a highly skilled Service Delivery Expert to join our team. As a Service Delivery Expert, you will be responsible for ensuring the smooth delivery of our services to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and in-person visits.Identify and resolve technical...


  • Mumbai, Maharashtra, India OppenheimerFunds Distributor, Inc Full time

    About the RoleThe Customer Service Operations Manager will be responsible for managing the front office and coordinating with the RTA for post-sales service-related queries.Your ResponsibilitiesManage all regulatory activities, including STR, CTR, and QTR reporting to SEBI/AMFI/Compliance.Generate MIS reports for the team and prepare dashboards for senior...


  • Mumbai, Maharashtra, India OppenheimerFunds Distributor, Inc Full time

    About the RoleThe Customer Service Operations Manager will be responsible for managing the front office and overseeing the processing of transactions and client onboarding. This role will also involve generating MIS reports for the team and preparing dashboards for senior management and Board presentations.Key ResponsibilitiesManage all regulatory...


  • Mumbai, Maharashtra, India Thoucentric Full time

    Job DescriptionThoucentric is seeking a highly skilled Financial Operations Expert to join our team. As a key member of our finance department, you will be responsible for ensuring the smooth operation of our financial processes. Your expertise in financial planning, analysis, and management will be essential in driving our business forward.Key...


  • Mumbai, Maharashtra, India Saaki Argus & Averil Consulting Full time

    About Saaki Argus & Averil Consulting:We are a leading consulting firm that specializes in providing expert services to clients in the Western India region.Position: Service Operations ManagerExperience: 14 yearsLocation: MumbaiRoles & Responsibilities:1. Lead Generation and Enquiries: Identify potential OEM customers and generate sales inquiries. Analyze...


  • Navi Mumbai, Maharashtra, India Chain IQ Full time

    About Chain IQChain IQ is a leading global procurement company dedicated to delivering strategic, tactical, and operational procurement services. Our headquarters are based in Zurich, Switzerland, with 6 main centers and 14 offices worldwide.Our team of experts utilizes market knowledge and innovative technology to drive procurement efficiencies and...


  • Mumbai, Maharashtra, India Cubical Operations LLP Full time

    **Job Title:** Data Privacy Specialist**Job Summary:** We are seeking an experienced Data Privacy Specialist to join our team at Cubical Operations LLP. The ideal candidate will have a strong background in data privacy and security, with a proven track record of ensuring compliance with global regulations.**Responsibilities:*** Ensure compliance with global...

  • Database Specialist

    3 weeks ago


    Mumbai, Maharashtra, India Awign Expert Full time

    Position: Experienced Oracle AdministratorResponsibilities:• Plan and execute database upgrades and migrations to ensure seamless operations.• Implement Oracle Server monitoring and backup strategies to meet business Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).• Troubleshoot Oracle Server service outages and resolve issues in a...