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Digital Collaboration Engineer

3 weeks ago

Erode, Tamil Nadu, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to play a key role in delivering exceptional user experiences for our clients. The successful candidate will be responsible for managing and maintaining video conferencing, audio/visual, and webcasting technologies.

Key Responsibilities:
  • Technical Services: Provide technical support for video endpoints, manage incident response during active calls and webcasts; prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Commissioning Services: Configure Cisco Video Conferencing Codecs and streaming encoders; test endpoints and network devices; review, verify, and backup configuration files to facilitate disaster recovery.
  • Application Support: Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms; collaborate with Product Engineers to resolve application issues.
Qualifications:
  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills:
  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.
Benefits:

This is an exciting opportunity to work with a cutting-edge technology company. As a Technical Support Specialist, you will have the chance to develop your skills and knowledge in a dynamic and supportive environment.