SAP Cloud System Support Specialist

1 day ago

Jodhpur, Rajasthan, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking an experienced professional to fill a role as an SAP S/4 HANA Public Cloud Expert. This expert will be responsible for providing high-quality support for clients' SAP systems, focusing on RISE with SAP and GROW with SAP programs.

Key responsibilities include:

  • Providing 2nd and 3rd level support for SAP S/4HANA Public Cloud systems under RISE and GROW.
  • Managing Incidents and Service Requests, including investigation, resolution, and communication with stakeholders.
  • Executing minor change requests and small-scale enhancements with the technical team's assistance.
  • Performing user administration tasks: user creation, deactivation, and permission assignments.
  • Managing transport imports in the Public Cloud landscape.

Required qualifications:

  • Proven experience in SAP S/4 HANA Public Cloud environments.
  • Deep understanding of RISE with SAP and GROW with SAP programs.
  • Expertise in at least two of the listed modules, with working knowledge of the remaining.
  • Strong familiarity with SAP Public Cloud support processes including Incident/Request/Change Management.
  • Hands-on experience with transport management and user/authorization handling in the public cloud.

Additional requirements:

  • ITIL Foundation certification is preferred.
  • Experience with SAP Cloud ALM and other SAP support tools is beneficial.

The ideal candidate should possess strong communication and stakeholder management skills, a proactive mindset, and a service-oriented approach.

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