Enterprise Content Management System Specialist
7 days ago
About the Role:
Worksconsultancy is seeking a highly skilled Enterprise Content Management System Specialist to join our team. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and experience working with document management systems.
Key Responsibilities:
- Troubleshoot document conversion and publishing issues in DITA Open Toolkit.
- Assist Tech Writers in completing their tasks in case of any system issues.
- Engage with the IT team and vendors to investigate system issues as needed.
- Communicate with business stakeholders about system outages and maintenance activities.
- Resolve user tickets assigned through Service Now ticketing system.
- Develop and document processes to ensure consistent use of the Content Management System (CMS).
- Troubleshoot CMS issues and ensure that tools are functioning properly for the team's use.
- Work on task-oriented administration details.
- Prepare and maintain a schedule for all CMS-related initiatives.
- Implement planned activities on time and within budget.
- Document project status and content processes, and create tool manuals.
Requirements:
- B.E/B.Tech/MCA with 5 years of experience in the IT industry.
- Minimum 3+ years of experience in Documentum/DITA XML Component Content Management System.
- Ability to interface with global teams.
- Open to travel when needed.
Estimated Salary: $90,000 - $120,000 per year
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