Enterprise Content Management System Specialist

7 days ago


Chennai, Tamil Nadu, India Worksconsultancy Full time

About the Role:

Worksconsultancy is seeking a highly skilled Enterprise Content Management System Specialist to join our team. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and experience working with document management systems.

Key Responsibilities:

  • Troubleshoot document conversion and publishing issues in DITA Open Toolkit.
  • Assist Tech Writers in completing their tasks in case of any system issues.
  • Engage with the IT team and vendors to investigate system issues as needed.
  • Communicate with business stakeholders about system outages and maintenance activities.
  • Resolve user tickets assigned through Service Now ticketing system.
  • Develop and document processes to ensure consistent use of the Content Management System (CMS).
  • Troubleshoot CMS issues and ensure that tools are functioning properly for the team's use.
  • Work on task-oriented administration details.
  • Prepare and maintain a schedule for all CMS-related initiatives.
  • Implement planned activities on time and within budget.
  • Document project status and content processes, and create tool manuals.

Requirements:

  • B.E/B.Tech/MCA with 5 years of experience in the IT industry.
  • Minimum 3+ years of experience in Documentum/DITA XML Component Content Management System.
  • Ability to interface with global teams.
  • Open to travel when needed.

Estimated Salary: $90,000 - $120,000 per year



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