
Healthcare Liaison Specialist
1 week ago
As a patient counsellor, you will play a vital role in ensuring the best possible experience for patients and their families.
The hospital is dedicated to delivering compassionate care and striving to enhance healthcare delivery through innovation and research.
- Counsel patients regarding treatment procedures, packages, financials, and post-treatment care.
- Handle patient inquiries and convert them into registrations/bookings.
- Explain treatment options and facilities in a clear and empathetic manner.
- Maintain follow-ups with patients to ensure timely decision-making and admissions.
- Collaborate with doctors, nursing staff, and other departments for seamless patient coordination.
- Achieve counselling and conversion targets set by management.
- Maintain patient records, counselling reports, and feedback for continuous improvement.
- Support marketing and promotional activities to enhance patient awareness.
- Bachelor's degree in any field (healthcare/management preferred).
- Proven experience in sales, customer service, or patient counselling (healthcare/hospital background preferred).
- Strong communication, persuasion, and interpersonal skills.
- Target-driven with a positive attitude.
- Proficiency in MS Office and hospital management software (preferred).
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