EduTech Operations Specialist

1 week ago


India NNIIT Full time

About NNIIT

NNIIT is a pioneering Edtech start-up dedicated to empowering individuals in the digital sector. Our mission is to provide high-quality educational services and support the learning experience of students.

Job Overview

We are actively seeking an EduTech Operations Specialist to join our dynamic team in Hyderabad. As an operations expert, you will assist in the smooth operation and delivery of educational services in a one-on-one setting. Your responsibilities will include various facets of operations management, such as scheduling, resource allocation, quality assurance, and customer satisfaction.

Key Responsibilities

  • Scheduling and Resource Management: Assist in coordinating and managing schedules for educators and students, ensuring optimal utilization of time and resources.
  • Help allocate educators to students based on their expertise, availability, and student requirements.
  • Monitor and adjust schedules as needed to accommodate changes or special requests.
  • Quality Assurance: Support the establishment and maintenance of quality standards for educational delivery, ensuring consistency and effectiveness in one-on-one teaching sessions.
  • Assist in conducting regular evaluations of educators and student performance, providing constructive feedback and support for improvement.
  • Implement quality improvement initiatives based on feedback and performance metrics.
  • Customer Relationship Management: Act as a primary point of contact for students and their families, addressing inquiries, concerns, and requests in a timely and professional manner.
  • Build strong relationships with students and their families, fostering a supportive and engaging learning environment.
  • Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling educational services.
  • Operational Efficiency: Help streamline operational processes and workflows to enhance efficiency and productivity.
  • Identify areas for improvement in the delivery of educational services and implement solutions to optimize performance.
  • Monitor key performance indicators (KPIs) related to operations and take proactive measures to achieve targets and objectives.
  • Team Collaboration: Work closely with the recruitment and training teams to onboard and develop educators, ensuring they have the necessary skills and resources to deliver exceptional educational experiences.
  • Collaborate with cross-functional teams, including technology, finance, and logistics, to support the overall success of the educational program.

Qualifications and Skills

  • Previous experience in a similar role in the K-12 segment.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Outstanding interpersonal skills.
  • A willingness to learn and adapt to changing priorities.
  • Proficiency in relevant software applications, including scheduling and CRM systems.
  • Passion for education and a commitment to providing high-quality learning experiences.

Compensation Package

The estimated salary for this position is ₹15,000 per month, making it an attractive opportunity for candidates looking to grow their careers in the EduTech industry. We offer a competitive compensation package that includes a monthly salary, along with other benefits that make us an equal opportunities employer committed to diversity and inclusivity.



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