Customer Success Manager

3 days ago


Pune, Maharashtra, India Kotak Mahindra Bank Limited Full time

About the Role

We are seeking a seasoned professional to drive business growth and customer success in our regional branches. As a Regional 360 Manager, you will be responsible for leading cross-functional teams to enhance product holdings, improve customer coverage, and increase branch profitability.

Key Responsibilities

  • Work with Relationship Managers, Business Managers, and Area Managers to identify opportunities for customers across various product categories.
  • Ensure branch activation in each product category to promote holistic propositions and avoid biased product offerings.
  • Help Relationship Managers improve customer coverage, achieve sales objectives, and increase earnings by highlighting areas for improvement.
  • Drive Health Scores for Relationship Managers and Branches to enhance productivity and profitability.
  • Promote digital adoption of internal systems and platforms to track lead quality, fulfillment, and throughput.
  • Develop campaigns to drive top-of-the-funnel traffic for each product in relevant catchments and monitor lead quality and conversions.
  • Maintain regular customer coverage monitoring to ensure all customers receive timely touchpoints.
  • Liaise with relevant departments to fast-track stuck cases.

Requirements

  • A passion for solving customer problems and ensuring great user experience.
  • Basic understanding of application flow in each product.
  • High-level understanding of CRM and other tech platforms.
  • Ability to read and interpret data and dashboards to inform strategic initiatives.
  • Experience in data-driven decision making and analytical thinking.
  • Ability to work effectively with cross-functional teams and manage various stakeholders.
  • High levels of empathy.


  • Pune, Maharashtra, India iMocha Full time

    Job Title: Customer Success Manager - US Region Location: Must be based in Pune or willing to relocate. Department: Customer SuccessShifts: 4:30 pm to 1:00 am (IST)Mode of work: WFO - Hybrid Job SummaryKey Responsibilities:- As a Customer Success Manager at iMocha, you will be responsible for fostering strong relationships with our customers to ensure their...


  • Pune, Maharashtra, India iMocha Full time

    Job Title: Customer Success Manager - US Region Location: Must be based in Pune or willing to relocate. Department: Customer SuccessShifts: 4:30 pm to 1:00 am (IST)Mode of work: WFO - Hybrid Job SummaryKey Responsibilities:- As a Customer Success Manager at iMocha, you will be responsible for fostering strong relationships with our customers to ensure their...


  • Pune, Maharashtra, India iMocha Full time

    Designation: Customer Success Manager. Location : Pune(Hybrid). Shift timings : 4:30 pm to 1:30 am (IST). About iMocha: iMocha Skills Intelligence Cloud- is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility - any job role, any industry and at...


  • Pune, Maharashtra, India iMocha Full time

    Designation: Customer Success Manager. Location : Pune(Hybrid). Shift timings : 4:30 pm to 1:30 am (IST). About iMocha: iMocha Skills Intelligence Cloud- is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility - any job role, any industry and at...


  • Pune, Maharashtra, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Pune, Maharashtra, India Druva Full time

    Druva enables cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at-scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to...


  • Pune, Maharashtra, India Jitterbit Full time

    Job DescriptionPosition Overview: We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our team in the dynamic and fast-paced iPaaS (Integration Platform as a Service) industry. The CSM will work cross-functionally with various internal teams and external stakeholders, requiring exceptional coordination, communication, and...


  • Pune, Maharashtra, India omniXM Full time

    * This role requires the candidate to work USA east coast hours *omniXM is a SaaS based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting...


  • Pune, Maharashtra, India omniXM Full time

    * This role requires the candidate to work USA east coast hours * omniXM is a SaaS based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting...

  • Customer Success

    6 days ago


    Pune, Maharashtra, India iFocal Solutions Pvt Ltd Full time

    Job Title: Customer Success & Delivery Management Associate – EdTech Company Location:[Chennai, Bangalore and Pune] Our clientis a trail blazer organization in EdTech space. They empower large IT services organizations with innovative learning experience platforms and end to end learning solutions for building strategic tech skills and capabilities...


  • Pune, Maharashtra, India Truein Full time

    Job Title: Customer Success ManagerLocation: Baner, PuneAbout Us:Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring...

  • Customer Success

    2 weeks ago


    Pune, Maharashtra, India iFocal Solutions Pvt Ltd Full time

    Job Title: Customer Success & Delivery Management Associate – EdTech CompanyLocation: [Chennai, Bangalore and Pune]Our client is a trail blazer organization in EdTech space. They empower large IT services organizations with innovative learning experience platforms and end to end learning solutions for building strategic tech skills and capabilities...

  • Customer Success

    2 weeks ago


    Pune, Maharashtra, India iFocal Solutions Pvt Ltd Full time

    Job Title: Customer Success & Delivery Management Associate – EdTech Company Location:  (Chennai, Bangalore and Pune) Our client  is a trail blazer organization in EdTech space. They empower large IT services organizations with innovative learning experience platforms and end to end learning solutions for building strategic tech skills and capabilities...


  • Pune, Maharashtra, India PVKL Tech Services Private Limited Full time

    Job Title: Customer Success Manager (B2B SaaS)Location: PuneExperience: 4+ years in B2B SaaS in a client-facing roleAbout the Company:Provakil is a cutting-edge legal operations management suite for enterprises. It provides an integrated SaaS platform for legal teams to manage litigation, contracts, compliances, and intellectual property with customized...


  • Pune, Maharashtra, India PVKL Tech Services Private Limited Full time

    Job Title: Customer Success Manager (B2B SaaS)Location: PuneExperience: 4+ years in B2B SaaS in a client-facing roleAbout the Company:Provakil is a cutting-edge legal operations management suite for enterprises. It provides an integrated SaaS platform for legal teams to manage litigation, contracts, compliances, and intellectual property with customized...


  • Pune, Maharashtra, India iFocal Solutions Pvt Ltd Full time

    At iFocal Solutions Pvt Ltd, we are on a mission to empower organizations with innovative learning experiences. We are seeking a dynamic Customer Success Manager to join our team.About the Role:We are looking for a seasoned professional with a strong background in customer service management. The ideal candidate will have a proven track record of driving...


  • Pune, Maharashtra, India Forescout Technologies Inc Full time

    What We Do Managing cyber risk, together  - As the world is becoming more and more connected so is the need for Forescout's solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers' security frameworks...


  • Pune, Maharashtra, India iMocha Full time

    Designation: Customer Success Manager Location : Pune(Hybrid)Shift timings : 4:30 pm to 1:30 am (IST)About iMochaiMocha Skills Intelligence Cloud- is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility - any job role, any industry and at scale.We...


  • Pune, Maharashtra, India iMocha Full time

    Designation: Customer Success Manager Location : Pune(Hybrid)Shift timings : 4:30 pm to 1:30 am (IST)About iMochaiMocha Skills Intelligence Cloud- is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility - any job role, any industry and at scale.We...


  • Pune, Maharashtra, India Forescout Full time

    What We DoManaging cyber risk together - As the world is becoming more and more connected so is the need for Forescout s solutions Forescout is at the forefront of one of the largest needs in the security space Forescout delivers automated cybersecurity across the digital terrain maintaining continuous alignment of customers security frameworks with...