VDI Expert

2 days ago

Erode, Tamil Nadu, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title:

Virtual Desktop Support Specialist

About the Role:

This is a fantastic opportunity to join our team as a Virtual Desktop Support Specialist. We are seeking a dedicated and customer-focused professional who will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Key Responsibilities:
  • Level 1–3 Support: Provide timely and effective support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Golden Image Management: Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Application Validation: Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Desktop Pool Management: Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Root Cause Analysis: Perform root cause analysis for recurring issues and implement permanent fixes
  • User Entitlement: Maintain user entitlement mappings and access to appropriate VDI pools
  • System Monitoring: Monitor system health and generate reports on performance, usage, and capacity
  • Update Implementation: Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Infrastructure Collaboration: Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Documentation: Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Change Management: Participate in change management and implementation planning for VDI-related initiatives
Requirements:
  • Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
  • Certification: Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM)
  • Experience: 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Skills: Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent; proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting