Technical Operations Expert

1 week ago


Chennai, Tamil Nadu, India Amazon Full time

At Amazon, our mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. As a member of the Alexa Communications team, you will play a crucial role in shaping the future of voice-enabled technologies.

About Us

The Alexa Communications team's goal is to provide world-class support and operational excellence to our customers. We are looking for a talented Technical Operations Expert to join our team and contribute to our mission.

Job Description
  • Act as a subject matter expert in systems availability, monitoring, and performance optimization.
  • Work directly with our development teams to identify and resolve primary causes of service impacting issues.
  • Implement mitigation strategies to common failure scenarios.
Requirements
  • Learn and apply advanced troubleshooting/debugging techniques to root cause incoming tickets.
  • Drive projects that improve support-related processes and automated incident resolution.
  • Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance.


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