Club Operations Manager
3 weeks ago
Job Summary
As a key member of our resort team, you will assist in the management of all rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary goal will be to ensure exceptional guest satisfaction and maximize the financial performance of the department.
Responsibilities:
- Lead and motivate a team of employees to achieve exceptional guest satisfaction and maximize revenue.
- Develop and implement strategies to improve the efficiency of room operations and ensure compliance with Marriott International standards.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and analyze financial reports to identify areas for cost reduction and implement strategies to improve profitability.
- Provide excellent customer service by being approachable and responsive to guest needs.
Requirements:
- High school diploma or equivalent required; 4 years of experience in guest services, front desk, housekeeping, or related field preferred.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or related field; 2 years of experience in guest services, front desk, housekeeping, or related field preferred.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Proven ability to analyze financial data and implement cost-saving strategies.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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