Enterprise Cloud Solutions Designer

1 day ago

Rajkot, Gujarat, India beBeeArchitect Full time ₹ 20,00,000 - ₹ 35,00,000

Senior Service Cloud Architect Position

This role is a rare opportunity to lead the design and implementation of large-scale Salesforce Service Cloud solutions. The ideal candidate will have extensive experience in architecting complex business environments, driving technical governance, and aligning Salesforce implementations with business strategy.

The successful candidate will possess strong leadership skills, excellent communication abilities, and hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.

Key Responsibilities:

  • Architecture & Solution Design
  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
  • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.
  • Administration & Governance
  • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Define governance frameworks for configuration management, change management, and release management.
  • Provide architectural guidance on data quality, system performance, and sandbox strategy.
  • Technical Leadership & Mentorship
  • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
  • Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.
  • Project Delivery & Execution
  • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  • Oversee complex integrations with ERP, telephony, middleware, and external applications.
  • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.
  • Coordinate with onshore and offshore teams to ensure architectural alignment and delivery excellence.
  • Stakeholder & Client Advisory
  • Partner with business leaders to translate requirements into scalable technical architecture.
  • Serve as a trusted advisor to clients and leadership on Service Cloud strategy and roadmap.
  • Present architectural designs, trade-offs, and recommendations to senior stakeholders and executives.
  • Innovation & Continuous Improvement
  • Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.
  • Promote adoption of automation, AI/Einstein features, and advanced architectural patterns.
  • Contribute to defining and scaling enterprise-wide Salesforce governance frameworks.
  • Required Skills & Qualifications:
    • 12–15 years of IT experience with 7+ years in Salesforce CRM.
    • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
    • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
    • Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.
    • Solid understanding of Salesforce security, data model, and integration frameworks.
    • Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services, middleware).
    • Strong leadership, stakeholder engagement, and communication skills.
    • Experience working with distributed global teams and managing offshore coordination.

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