Implementation Solutions Specialist
2 days ago
Description
Job Role
Sr. Implementation Consultant
About the Role
This post-sales position focuses on individual clients and implementing Edifecs solutions purchased by that client.
The Consultant will be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites.
This includes installation of products on Edifecs or client hardware; configuration and development of programs, tasks, and guidelines to fully implement an Edifecs solution based on a client's specific needs.
The Implementation Consultant will be the primary Client Services technical resource and will interface with the client's technical resources.
Key Responsibilities
- Coordinate and communicate with the client post-sale to develop an implementation plan for implementing and configuring a purchased Edifecs solution based on a client's individual needs.
- Collaborate with the Edifecs Implementation Architect/Technical Project Manager to formulate the architecture, implementation strategy/schedule, and operational plan.
- Install, upgrade, and configure Edifecs products at client sites.
- Integrate Edifecs products with other software assets/processes at customer sites.
- Coordinate with other Client Services, Product, and Development team members to meet development and configuration milestones, being able to develop guidelines, programs, tasks, reports, etc. to meet the client's requirements.
- Provide post-implementation support during the transition from implementation to maintenance.
- Provide software and client-specific training, and develop training documentation based on present standards and client needs.
- Mentor and train internal teams upon Edifecs products and customer custom components.
- Work with customers as a SME upon purchased Edifecs products and solutions.
- Strong written and verbal presentation skills are required. Must be comfortable interacting with clients' technical teams.
- Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs products and services at client sites.
- Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites.
- Must be comfortable delivering technical training at customer sites as part of the customer's software release and deployment cycle.
- Excellent communications, presentation, and interpersonal skills are required.
- Should be flexible to work in rotational shifts.
About Edifecs
Edifecs provides market-leading technology to its payer and health system customers, serving nearly 300 million people in the U.S. healthcare market.
For over 25 years, Edifecs has enabled customers to unlock greater value with their healthcare data management platform, which includes its Best in KLAS healthcare interoperability cloud solution.
Edifecs' healthcare SaaS solutions are available on both public and private clouds, serving as the foundation that eliminates stakeholder friction to overcome healthcare's biggest challenges, including accelerating value-based payment adoption and obtaining more complete and accurate care funding for alternative payment models.
Edifecs' solutions are powered by AI that incorporates generative AI and LLMs, natural language processing, and machine learning, to provide deeper insights into patients, populations, and business processes.
As new standards and regulations continually emerge from government agencies, Edifecs is a proven partner to support its customers' road to 'evergreen' compliance.
Edifecs customers include 24 of the 25 top commercial health plans in the country, 29 of the 52 Medicaid programs, and 6 out of 10 of the largest health systems.
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