Delivery Project Lead

2 weeks ago

Hyderabad, Telangana, India HealthEdge Full time

Job Title: Delivery Project Manager

SUMMARY

The Delivery Project Manager plays a pivotal role in HealthEdge, leading the successful delivery of customer solutions for assigned customers. This position requires building and maintaining strong business relationships with customers, taking a proactive approach to issue resolution, and analyzing current challenges and solutions to maximize customer satisfaction.

Responsibilities

  • Works directly in Jira, managing tickets and ensuring the project scope is documented and understood, providing client and executive status reports in Smartsheet.
  • Leads the successful delivery of GPD projects and solutions, serving as the primary customer advocate.
  • Executes assessment of the current state, performs gap analysis, defines, maps, and implements processes.
  • Fosters continuous improvement in delivery processes for efficient and high-quality delivery to customers.
  • Serves as the point of escalation on all delivery-related customer issues, escalations, and complaints to course correct.
  • Ensures all open requests include documented status from supporting teams as work progresses (defects, releases, etc.).
  • Proactively manages the day-to-day relationship with the Customer(s) /Customer representatives to ensure a high level of satisfaction.
  • Coordinates the requirements and demands of the Customer and effectively prioritizes, communicates, and allocates the work to the appropriate internal stakeholders.
  • Effectively prioritizes the demands of the Customer and works issues to resolution to reduce ticket volume and reduce/eliminate aging ticket volume.
  • Engages with cross-functional teams as and when required to ensure Customer needs are met.
  • Ensures timely delivery and accuracy of regular ticket and management reports for Customer.
  • Manages and assures compliance with the SLAs (Service Level Agreements) by working with the cross-functional team to triage, troubleshoot, and resolve areas where contractual service levels are in danger of being breached.
  • Assures SLA Reporting is correct, accurate, and delivered to Customer to meet contractual guidelines.
  • Requests and attends review meetings, as needed, to ensure swift delivery.
  • Leads customer meetings with all levels of stakeholders and effectively communicates status.
  • Administers change requests processes.
  • Works closely with project team resources to drive the project and proactively manage project risks, issues, and scope adjustments.
  • Ensures adherence to standard processes, drives adoption of the ticketing system, and SCRUM practices.
  • Closely collaborates with Release Management and SCRUM Masters to meet Customer priorities.
  • Implements the appropriate governance & escalation models for all the projects/assignments.
  • Keeps team apprised via project plans, meetings, and discussion minutes of project tasks identified, tasks to be completed, and work not completed.
  • Drives efficiencies through implementation of Lean framework.
  • Other duties as assigned.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field or equivalent work experience.
  • 5-7 years' overall SDLC / SaaS experience with at least 2 years of experience in Business Analysis or Project Management.
  • Experience in handling end-to-end delivery of IT Software projects and products.
  • Strong in Scope Management, Change Management with good negotiation skills.
  • Experienced in stakeholder management (Internal and external), managing customer expectations & satisfaction delivery to Quality and Schedule.
  • Must have strong Customer interfacing skills with a demonstrated ability to influence and consult with stakeholders (provide options with pros, cons, and risks) to solve business processes and technical problems.
  • Proven success against delivery KPI's (e.g., customer satisfaction adherence to SLA's).
  • Strong Leadership, Inter-personal and decision-making skills.
  • Strong presentation and communication skills.
  • Ability to provide a high level of customer service to internal and external stakeholders.
  • Jira and Smartsheet knowledge preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The tasks will generally be performed in a typical office environment.

Location/Travel

This position will be based out of the Hyderabad office in India. Remote work is allowed, with the expectation to travel into office for team meetings as needed, approximately 10-25%.

  • Project Delivery Manager

    4 weeks ago

    Hyderabad, Telangana, India Arcadis Full time

    Project Delivery ManagerArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are a global team of over 36,000 people, operating in over 70 countries, dedicated to improving quality of life. Our diverse and talented team is passionate about solving the world's most complex...

  • Project Delivery Manager

    4 weeks ago

    Hyderabad, Telangana, India Arcadis Full time

    Project Delivery ManagerArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are a global team of over 36,000 people, working in over 70 countries, dedicated to improving quality of life. Our diverse and talented team is passionate about solving the world's most complex...

  • Delivery Project Manager

    4 weeks ago

    Hyderabad, Telangana, India HealthEdge Full time

    Job Title: Delivery Project ManagerOverviewThe Delivery Project Manager is responsible for leading the successful delivery of customer solutions for assigned customers. This role establishes and maintains strong business relationships with customers and takes a proactive approach to issue resolution.The Delivery Project Manager (DPM) is a technical PM who...

  • Delivery Project Manager

    4 weeks ago

    Hyderabad, Telangana, India HealthEdge Full time

    Job Title: Delivery Project ManagerOverviewThe Delivery Project Manager is responsible for leading the successful delivery of customer solutions for assigned customers. This role establishes and maintains strong business relationships with customers and takes a proactive approach to issue resolution.Key Responsibilities:Lead the successful delivery of GPD...

  • Project Delivery Specialist

    4 weeks ago

    Hyderabad, Telangana, India Vistex Full time

    About VistexVistex is a leading provider of cloud-based solutions for managing promotions, rebates, and incentives. Our platform helps businesses like yours to optimize their sales and marketing efforts, and to drive growth and revenue.Job Title: Delivery ManagerWe are seeking an experienced Delivery Manager to join our team. As a Delivery Manager, you will...

  • Delivery Project Manager

    3 weeks ago

    Hyderabad, Telangana, India HealthEdge Full time

    Job Title: Delivery Project ManagerJob Summary:The Delivery Project Manager is a key role in ensuring the successful delivery of customer solutions for assigned customers. This position requires strong business acumen, technical skills, and excellent communication and leadership abilities.Key Responsibilities:Lead the successful delivery of GPD projects and...

  • Technical Delivery Lead

    4 weeks ago

    Hyderabad, Telangana, India Daxx Full time

    We are seeking a seasoned Technical Delivery Manager to lead the delivery of a highly scalable and distributed platform for a leading automotive industry client.This is an excellent opportunity to play a key role in creating the next generation of network-centric distributed and scalable architectures.Key Responsibilities:Manage the delivery of...

  • IT Project Manager

    3 weeks ago

    Hyderabad, Telangana, India Alter Domus Full time

    About Alter DomusWe are Alter Domus, a leading provider of alternative investment solutions. Our team of experts is dedicated to delivering exceptional results and exceeding client expectations.Job SummaryWe are seeking an experienced IT Project Manager to join our Technology Operations team. As a key member of our team, you will be responsible for managing...

  • IT Project Lead

    4 weeks ago

    Hyderabad, Telangana, India Medtronic Full time

    Careers that Change LivesThe IT Project Lead will provide leadership, liaison, and continuity between IT and Business Units. This role requires working closely with the MEIC team and global and IT organizations. The ideal candidate will have a strong understanding and experience in R&D, Change-management, and Building/Supporting IT Infrastructure projects...

  • Technology Delivery Lead

    1 week ago

    Hyderabad, Telangana, India The People's Corp Full time

    Job Title: Technology Delivery LeadAbout The Role:As a Technology Delivery Lead at The People's Corp, you will manage the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Your primary goal will be driving profitability and continued success by managing service quality and...

  • Agile Delivery Lead

    2 weeks ago

    Hyderabad, Telangana, India Experian Full time

    Job SummaryWe are seeking a highly skilled Agile Delivery Lead to manage the end-to-end delivery of key projects using Agile/Scrum methodology. The ideal candidate will be responsible for running Agile ceremonies for the team, working closely with Product Owners and Engineering Managers to groom user stories, and facilitating the delivery of tech-enabled...

  • Project Delivery Specialist

    1 week ago

    Hyderabad, Telangana, India Vistex Full time

    As a Project Delivery Specialist at Vistex, you will be responsible for working with customers on multiple engagements to successfully deliver assigned projects, build client relationships, and drive new business opportunities. This role requires an in-depth knowledge of Project Management principles, disciplines, and software development lifecycle (SDLC)...

  • Lead Functional Specialist

    1 week ago

    Hyderabad, Telangana, India RC Project Consultancy (RCPC) Full time

    Role Overview:As a Functional Lead at RC Project Consultancy (RCPC), you will be responsible for overseeing the work of your team members and developing strategies related to functional areas in scope.Key Responsibilities:Leadership: Oversee the work of team members and provide guidance to ensure successful project delivery.Strategy Development: Develop and...

  • Senior Construction Project Manager

    3 weeks ago

    Hyderabad, Telangana, India RC Project Consultancy (RCPC) Full time

    We are seeking a highly experienced Senior Construction Project Manager to lead our high-rise building construction projects.The ideal candidate will have a strong background in managing construction teams, ensuring timely project completions, and delivering high-quality results.Key responsibilities will include:Coordinating with architects, engineers, and...

  • Senior Project Manager

    3 weeks ago

    Hyderabad, Telangana, India RC Project Consultancy (RCPC) Full time

    Job Title: Senior Project Manager - High Rise ProjectsAbout the Role:We are seeking a seasoned Project Manager with a proven track record in high-rise residential projects to join our team at RC Project Consultancy (RCPC). As a key member of our operations team, you will play a crucial role in driving project excellence and ensuring timely delivery of our...

  • Project Manager

    3 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    Job OverviewNTT DATA Services is seeking a highly skilled Project Manager to lead IT projects and drive business success. As a key member of our team, you will be responsible for ensuring project execution meets customer standards and requirements.Key ResponsibilitiesLead project teams to deliver high-quality work within budget and timeframeMaintain daily...

  • Project Manager for High-Rise Developments

    2 weeks ago

    Hyderabad, Telangana, India RC Project Consultancy (RCPC) Full time

    Project RequirementsWe are seeking an experienced Project Manager to lead our high-rise development projects. The ideal candidate will have a strong background in construction management and a proven track record of delivering complex projects on time and within budget.Key ResponsibilitiesLead cross-functional teams to deliver high-rise projectsDevelop and...

  • Global Biometrics Delivery Lead

    3 weeks ago

    Hyderabad, Telangana, India Parexel Full time

    Job Summary:The Global Biometrics Delivery Lead will be responsible for the execution of the Data Operations strategy and technology setup for the EMEA project. This role will provide leadership and management for database programming, data integration, data management, statistical services, and medical writing on a project/program basis.Key...

  • Service Delivery Lead

    1 week ago

    Hyderabad, Telangana, India Resource Tree Global Services Full time

    Job Title: Service Delivery ManagerAbout the Role:As a Service Delivery Manager, you will be responsible for overseeing the delivery of services and solutions to meet or exceed client expectations. You will develop and implement strategies to enhance service delivery efficiency and effectiveness, acting as the primary point of contact for clients. Your key...

  • Technical Delivery Lead

    4 weeks ago

    Hyderabad, Telangana, India Daxx Full time

    Job Title: Delivery ManagerJob Summary:We are seeking a strong Technical Delivery Manager with good technical expertise to be responsible for the quality of a highly scalable and distributed platform for one of the largest world-leading automotive industry.Key Responsibilities:Manage the project delivery related to Infra/Devops SDLC environmentProvision GCP...