Digital Solutions Specialist

6 days ago

Kolkata, West Bengal, India beBeePathology Full time ₹ 75,00,000 - ₹ 1,00,00,000
Job Title: Digital Pathology Helpdesk Engineer

This role involves responding to routine Digital Pathology related queries from customers, providing technical assistance and resolving issues. You will also update customer account records, share information with regional dispatching teams, and support on-site engineers.

The successful candidate will be a part of the EMEA Digital Pathology organization and will work in a fully remote role based within India. This is an exciting opportunity to be part of a team that aims to advance cancer diagnostics and improve lives.

About the Role:
We are looking for a skilled and experienced professional who can provide top-notch technical support to our customers. The ideal candidate will have a strong background in software troubleshooting, database management, and networking. They should also be fluent in English and have excellent communication skills.

Key Responsibilities:
  • Respond to inbound routine Digital Pathology related queries from customers.
  • Provide technical assistance and resolve issues.
  • Update customer account records.
  • Share information with regional dispatching teams.
  • Support on-site engineers.


Requirements:
  • Min 3 yrs of experience overall with experience in remote troubleshooting of software, database management skills, Windows Server 2008 - 2022, virtual machines.
  • Work with Mirth Connect and HL7 Networking skillsets - remote storage management, domain, and non-domain related group policies, Firewall knowledge.
  • Language Skills: Fluent in English.
  • Previous experience in Leica Biosystems digital pathology platform and/or 3rd party digital pathology platforms would be a plus.


Benefits:
This role is eligible for bonus incentive pay. We offer flexible and remote working arrangements for eligible roles. Our vision is to advance cancer diagnostics and improve lives.

About Us:
We partner with customers across the globe to help them solve their most complex challenges. We architect solutions that bring the power of science to life. Our associates contribute unique and different perspectives as a result of our diverse attributes.

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