
Operations Manager – Leadership Development
21 hours ago
About Paychex: A Leader in Human Capital Management
- We empower small- and medium-sized business owners to focus on growth and management.
- We offer integrated human capital management solutions for payroll, benefits, human resources, and insurance services.
- Finds solutions to disputes and disagreements between individuals or groups.
- Assigns tasks or responsibilities to others while maintaining accountability.
- Drives improvements through data insights and implements automation.
- Optimizes business processes to reduce costs and increase productivity.
- Collaborates with internal stakeholders to resolve issues.
- Coordinates with the WFM team on attendance and staffing requirements.
- Guides and supports individuals or teams to achieve their goals.
- Organizes team engagement activities to promote a positive work environment.
- Breaks down problems, identifies solutions, and takes action.
- Interprets data and communicates findings effectively.
- Develops and delivers multi-mode communications.
- Creates and delivers compelling presentations.
Job Requirements
- More than 7 years of experience in BPO Operations Team handling, customer service, and people management.
- Strong people management experience with team handling.
- More than 3 years of team handling experience.
- Excellent verbal communication and listening skills.
- Demonstrates analytical and problem-solving skills.
- Effective interpersonal and written communication skills.
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