
Strategic Experience Designer
22 hours ago
Experience Crafting is a vital part of our company's growth strategy. At Mahindra Holidays & Resorts India Ltd., we're looking for an innovative and strategic leader to head this department.
Job Purpose: To design, innovate, and quality assure resort experiences across the MHRIL network. This includes driving continuous improvement, mentoring team members, and delivering scalable yet culturally distinctive experiences that elevate guest satisfaction and brand value.
- Innovation & Strategy
The ideal candidate will have proven experience in multi-property experience design, strong business acumen, and creative vision. They should be highly culturally sensitive and possess operational discipline, excellent communication and decision-making skills.
We're looking for someone who can use data and trends to drive experience innovation, benchmark global hospitality offerings, and collaborate with digital teams to embed technology into guest journeys. As a leader, you'll mentor team members, resolve escalations, and oversee budgets and collaboration across clusters.
- Key Responsibilities:
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