DG Set Technical Services Director
4 days ago
We are seeking a highly skilled and customer-focused Service Manager for our DG Sets (Diesel Generator Sets). The ideal candidate will be responsible for managing and supervising a team of service engineers, ensuring the timely resolution of on-site issues, and providing expert technical guidance. You will conduct regular site visits, collaborate with cross-functional teams, and foster strong customer relationships to optimize service delivery and ensure maximum customer satisfaction.
Job Overview- The position involves leading a team of service engineers in managing DG Sets, promoting efficiency and effectiveness within the team.
- Team Leadership & Supervision: Manage and supervise a team of service engineers to enhance their problem-solving capabilities and work together as a cohesive unit.
- On-site Issue Resolution: Ensure the timely resolution of on-site issues related to DG Sets, minimizing downtime for clients.
- Performance Assessment & Adherence: Conduct regular site visits to assess performance, address challenges, and ensure adherence to service standards and protocols.
- Cross-Functional Collaboration: Collaborate closely with sales, procurement, & operations teams to optimize service delivery & customer satisfaction.
- Customer Relationship Management: Foster strong customer relationships through regular communication & proactive engagement, ensuring customer loyalty and repeat business.
- Proven experience in a service management role, specifically within the DG sets or a related heavy machinery industry.
- Demonstrated ability to lead and supervise a technical service team.
- Strong technical knowledge of diesel generators and their maintenance.
- Experience in customer relationship management and cross-functional collaboration.
- Excellent leadership, team management, and mentoring abilities.
- Strong technical troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills for client and internal team interactions.
- Proactive and customer-oriented approach to service delivery.
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