Student Services Associate
3 days ago
Job Purpose
This is a critical role within the sales team, providing support to AEPs to drive admissions and ensure seamless service to students.
This position requires local travel and helps sales teams be more effective.
Key Responsibilities
Student Onboarding
- Liaise with AEPs for sales, support, and services to ensure smooth student onboarding.
- Manage all service requests and challenges faced by AEPs.
- Manage walk-ins and counsel new registrations at Learning Centers.
- Manage SLAs of student documentation.
- Ensure student feedback is obtained to maintain the highest levels of student satisfaction.
AEP Coordination
- Train AEPs on various student services.
- Coordinate with internal departments to resolve issues.
Administration
- Manage all service requests and challenges at local centers.
- Ensure a first-class service experience for existing students.
- Aggressively pursue targets set for the year.
- Liaise with HO/Internal departments for student queries.
MIS & Reports
- Create and manage reports on the CRM and LMS.
Stakeholder Collaboration
- Work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for onboarding.
Dimensions
- This is an individual contributor role.
- Require local travel in assigned geography.
Requirements-Skills & Competencies
- Service-oriented approach, good written, and verbal communication.
- Analytical abilities and preferred to have hands-on experience on a CRM.
- Ability to multitask and deliver against multiple priorities.
- Proficient in Microsoft Office packages.
- Active listening, negotiation skills, and conflict management.
- Advantageous to have knowledge of the local language.
- High emotional intelligence abilities.
Requirements-Education & Work Experience
- Graduate or PG/MBA.
- Preferably from Education/Training, BFSI, Real Estate, Telecom, Retail, or Consumer Goods & Services, new age industries.
- Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services, and/or Education Industry.
- Work exposure to Distance Education/Ed Tech sector will be an added advantage.
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