Cloud Operations Engineer Specialist

3 weeks ago

Bengaluru, Karnataka, India Thomson Reuters Full time

At Thomson Reuters, we are seeking a highly skilled Cloud Operations Engineer to join our team. As a cloud operations engineer, you will play a critical role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.

We are a leading provider of intelligent information, and we want your unique perspective to create solutions that advance our business—and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations.

About the Role:

In this opportunity as a Cloud Operations Engineer, you will be responsible for providing operational support for the Platforms & Products that we support. You will act as the go-to person for any production issue, troubleshoot and escalate as needed, and monitor until successful resolution. You will communicate status with the team and stakeholders.

You will build and maintain monitoring for all aspects of infrastructure, products, and the platform, and implement Alerting mechanism using cloud-native solutions. You will take an active role in implementing Operation Readiness stories, communicate the progress to the project/scrum teams, and demonstrate your work.

You will implement non-functional requirements with focus on systems availability, scalability, performance, monitoring, alerting, and security (remediate infrastructure-level vulnerabilities). You must be proactive, self-motivated, and able to prioritize multiple project tasks. You will maintain end-to-end security ensuring that we meet best practices standards.

You will have great analytical skills and participate in extreme collaboration within our teams – Canada, US, Mexico, and India. You will be part of an ongoing participation in Scrum team and an embrace of an agile work model, collaborating with other Software Engineers, Test Engineers, DevOps Engineers, Product Owners, and Scrum Masters.

You will participate in on-call rotations and drive troubleshooting and mitigation activities while working on incidents. You will keep up to date with emerging cloud technology trends, especially around DevOps.

About You:

To be successful in this role, you must have minimum 3 years of hands-on experience in operating and supporting production-grade AWS cloud-based services and products (DevOps/Cloud Operation engineer). You should have experience and knowledge of AWS services, such as EKS, Cloud Front, ECS, Route53, DB Services, Search services, and more.

You should have experience or knowledge of Container technology, such as Docker, Kubernetes, and experience in cross-versatile OS platforms like Linux, Windows. You should have experience in scripting and programming (Bash, PowerShell, Python).

You should have hands-on experience and strong technical expertise on Monitoring tools like Datadog, ELK, and experience in collecting Telemetry, setting up monitors, dashboards, and alert metrics with integration skills over various platforms.

You should have experience or knowledge with Version Control and CI/CD (Git/Azure DevOps) and experience or knowledge writing Infrastructure as Code (IaC) (Terraform/CloudFormation/other).

You should have knowledge on a release deployment process and be a team player with a can-do attitude.

Salary:

The estimated salary for this position is $120,000 per year.

Benefits:

We offer a comprehensive benefit plan, including flexible vacation, two company-wide Mental Health Days Off, work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription, retirement, savings, tuition reimbursement, and employee incentive programs.

We also offer resources for mental, physical, and financial wellbeing, a globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.

You will have access to LinkedIn Learning, internal Talent Marketplace with opportunities to work on projects cross-company, and Ten Thousand Coffees Thomson Reuters café networking.

We also provide ten employee-driven Business Resource Groups, two paid volunteer days annually, Environmental, Social, and Governance (ESG) initiatives for local and global impact, and purpose-driven work that helps uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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