Program Optimization Specialist
4 days ago
Pontoon Solutions is seeking a highly skilled Program Consultant to optimize its client servicing efforts. The successful candidate will be responsible for managing the client requisition process, ensuring a fair and competitive environment while maintaining adherence to program process compliance.
The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work under minimal supervision. Travel may be required for this role.
ResponsibilitiesKey responsibilities of this role include:
- Managing all requisition activity using VMS technology to ensure optimum, cost-effective, timely, and high-quality results
- Providing adequate oversight, training, and leadership to ensure end-user community and supplier partnerships reach their full potential
- Completing administrative tasks within the requisition process, including scheduling, resolving tickets, managing time sheets adjustments or rejections, ensuring compliance of vendors, running pre-built reporting, gathering start dates, initiating onboarding checklist, and providing updates to the candidate and client
- SUPPORTING PROGRAMS FILLING MANY SIMILAR ROLES WHERE THE SCOPE IS PRE-DEFINED; FOCUS IS ON WORKING WITH SUPPLIERS TO ONBOARD EFFICIENTLY AND QUICKLY
- Managing and coordinating client and supplier community interactions within assigned market area or skill set
- Providing program Standard Operating Procedures (SOP) training and updates to supplier community on a regular basis to ensure understanding and compliance
- Communicating program procedural changes and updates to local Pontoon MSP suppliers and client users while providing all procedural updates in a timely manner
- FACILITATING TO ENSURE SUPPLIERS APPROPRIATELY MANAGE EMPLOYEE ONBOARDING, EMPLOYEE RELATIONS ISSUES, ORIENTATIONS, PERFORMANCE REVIEWS, AND OFFBOARDING ACTIVITIES
- SUPPORTING THE OPERATIONS MANAGER OF PONTOON MSP IN ENSURING FINANCIAL GOALS AND OBJECTIVES ARE MET OR EXCEEDED AS WELL AS FULL COMPLIANCE ON ALL PONTOON POLICIES AND PROCEDURES
- Assisting in providing accurate, timely, and complete daily performance analyses
- BUILDING RELATIONSHIPS WITH THE OPERATIONS MANAGER OF PONTOON MSP AND THEIR AREAS OF RESPONSIBILITY
- ESTABLISHING AND MAINTAINING A PROACTIVE, POSITIVE WORKING RELATIONSHIP WITH CLIENT END-USERS THROUGH REGULAR PHONE AND IN-PERSON CONTACT
- PERFORMING SITE VISITS AND PROMOTING COMMUNICATION WITH THE CLIENT END-USERS WITHIN ASSIGNED MARKET AREA OR SKILL SET
- ASSISTING WITH SUPPLIER ASSESSMENT EFFORTS AND UPDATES AS NEEDED
To succeed in this role, you will need:
- Excellent analytical and problem-solving skills
- Able to work under minimal supervision
- Strong communication and interpersonal skills
- Experience working with VMS technology
- Ability to travel
Pontoon Solutions offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. This role also offers opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
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