Senior Operations Director

18 hours ago

Kolkata, West Bengal, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Service Delivery Leadership Opportunity

We seek an experienced professional to lead our team as a Sr. Service Delivery Manager.

  • About the Role:
  • This critical leadership position will oversee the end-to-end operations of our program, acting as a key liaison between external clients, internal operations, and support teams.
  • Key Responsibilities:
  • Operational Excellence: Lead operational improvements across business verticals, optimize resource allocation, and track progress against defined business goals.
  • Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • Business Growth: Collaborate with Sales & Marketing teams across geographies to support and drive business expansion.
  • Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with the client.
  • P&L Ownership: Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
  • Team Management: Oversee a large, high-performing team. Enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand.
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.
  • Best Practices: Develop, share, and implement best practices across service offerings and domains.
  • Compliance: Ensure full compliance with client-specific regulatory requirements and internal standards.
    • Requirements:
    • Experience: Minimum 11 years in BPO CX operations, with 1-2 years in the Travel/OTA/Airlines domain (preferred).
    • Industry Knowledge: Strong understanding of business trends, emerging technologies, and industry best practices.
    • Analytical Acumen: Ability to streamline complex processes and make data-driven decisions.
    • Leadership: Proven success in leading large teams (HC of 300 FTEs), attracting and developing talent, and fostering a high-performance culture.
    • Performance Management: Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics, consistently meeting or exceeding SLAs.
    • Business Growth: Track record of driving performance and scaling operations in a matrix-driven organization.
    • Stakeholder Engagement: Strong internal and external stakeholder management skills, with excellent communication, negotiation, and conflict resolution abilities.
    • Education: MBA or Postgraduate degree preferred.

  • Senior Director of Coding Operations

    2 hours ago

    Kolkata, West Bengal, India beBeeCoding Full time ₹ 19,33,400 - ₹ 24,97,300

    Director of Coding Operations Leadership RoleThis senior leadership position is responsible for overseeing the daily activities of a coding team and ensuring smooth operation of coding functions.Operations Management: Lead and direct the management of day-to-day tasks, ensuring effective and efficient operations.Analytical Skills: Utilize data analysis to...

  • Director of Operations

    5 hours ago

    Kolkata, West Bengal, India Lifelancer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Director of Operations (Manufacturing) Job Location: Kolkata Metropolitan Area, West Bengal Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Diagnostics, one...

  • Operations Director

    2 days ago

    Kolkata, West Bengal, India beBeeOperational Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Senior Operations Executive SoughtWe are currently seeking a seasoned senior operations executive to oversee the management of our seafood processing facility. The successful candidate will be responsible for end-to-end leadership of plant operations, directly accountable to senior management. Key responsibilities include strategic planning, administration,...

  • Director Of Operations

    2 hours ago

    Kolkata, West Bengal, India Danaher Full time

    Bring more to life Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology At Beckman Coulter Diagnostics one of 15 operating companies our work saves lives and we re all united by a shared commitment to innovate for tangible impact You ll thrive in a culture of belonging where you and...

  • IOT -Senior Manager Operations & Delivery East

    3 weeks ago

    Kolkata, West Bengal, India Integrated Personnel Services Limited Full time

    Hi, We are hiring Company - MNC Profile - Senior manager Operations & Delivery Locations - 1.Kolkata 2.Maharashtra CTC - 15 lpa Industry - IOT , Smart- city. Experience: 12 - 18 years Please share CV on (Subject - Senior Manager Operations & Delivery) Senior Manager Operations & Delivery This role will support the Associate Director in...

  • Operations Director

    5 days ago

    Kolkata, West Bengal, India beBeeRecord Full time ₹ 20,00,000 - ₹ 25,00,000

    Director of Record to Report OperationsThis key leadership position oversees the daily activities of a large team in the Record to Report domain. It is crucial for this individual to ensure adherence to established baseline values for all Service Level Agreements-KPI, CPI Review teams. Responsibilities include but are not limited to managing Account...

  • Director Food

    3 weeks ago

    Kolkata, West Bengal, India Hyatt Full time

    Job DescriptionYou will be responsible for the efficient running of the division in line with Hyatt International&aposs Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director of Food and Beverage is responsible to function as the Business Manager and a Marketing Specialist for the Food and Beverage...

  • Senior Director of Product Design

    1 day ago

    Kolkata, West Bengal, India beBeeStrategist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job DescriptionAs the Senior Director of Product Design, you will lead a team of talented product designers and drive the holistic design vision for our products. You will define and implement a consistent, high-quality user experience across internal and external applications.You will work closely with cross-functional teams to ensure designs meet user...

  • Operations Director

    3 hours ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 70,00,000 - ₹ 80,00,000

    Job Summary">We are seeking an experienced Operations Manager to lead our team and drive the success of learners in the Management and Education domain.The ideal candidate will have a strong background in operations, excellent communication skills, and prior experience in managing teams.Main Responsibilities">Design and implement processes for different...

  • Director of Operational Excellence

    2 hours ago

    Kolkata, West Bengal, India beBeeOperations Full time ₹ 14,00,00,000 - ₹ 16,50,00,000

    Job SummaryWe are seeking a seasoned Senior Vice President/Chief Operating Officer to drive business growth and improve operational efficiency.This key leadership position oversees the overall operational strategy and direction of our company, fostering a culture of excellence and innovation.The ideal candidate will possess a strong background in lean...