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Front Desk Operations Manager

1 week ago

Delhi, Delhi, India The Bureau of Innkeepers | VSK Innkeeping Full time

About The Bureau of Innkeepers | VSK Innkeeping

We are a leading hotel management company that strives to deliver exceptional guest experiences across various locations. Our dedicated team is committed to maintaining the highest standards of service and hospitality.

Job Summary

We are seeking an experienced professional to join our New Delhi team as an Assistant Reservations Manager. As a key member of our operations team, you will be responsible for assisting with reservations management, providing excellent customer service, handling inquiries, and converting bookings.

Key Responsibilities

  • Assist in managing reservations and ensuring timely communication with guests and internal stakeholders.
  • Provide exceptional customer service by responding promptly to guest inquiries and resolving issues efficiently.
  • Train new staff members on reservation procedures, policies, and best practices.
  • Collaborate with the sales team to meet revenue targets, develop strategies to increase bookings, and promote our properties effectively.
  • Maintain accurate records, reports, and databases to ensure efficient operation of our systems.

Requirements

  • Bachelor's degree in Hospitality Management or a related field (desirable).
  • Proven experience in reservations and sales, with a strong understanding of hotel operations.
  • Excellent customer service and communication skills, with the ability to build rapport with guests and colleagues alike.
  • Ability to work independently and as part of a team, with strong organizational and multitasking abilities.
  • Proficiency in using reservation systems, office software, and other relevant tools.