Digital Transformation Expert

1 week ago

Malappuram, Kerala, India beBeeTransformation Full time ₹ 80,00,000 - ₹ 1,20,00,000

About the Role:

We are seeking an experienced Digital Transformation Expert to drive the successful adoption of our product with our clients. The ideal candidate will combine a deep understanding of digital transformation with excellent communication skills to ensure effective delivery and support.

In this role, you will:

  • Work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption
  • Manage numerous projects, initiatives, and engagements concurrently
  • Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout
  • Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
  • Consult, Ideate, and propose optimal digital adoption solutions to our customers using our product ecosystem

About You:

We are looking for someone with 2-6 years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development. You should have excellent communication and interpersonal skills, with ability to build relationships with multinational stakeholders, understand the purpose of various customer business and enterprise applications, processes, and user personas.

You will also have a strong learning appetite to become an expert on our products through our Certification Programs In-depth knowledge and proficiency in Salesforce platform, including configuration, implementation, and troubleshooting. Additionally, you should be comfortable working in a dynamic and evolving environment with an inclination to solve issues, bottlenecks and problems with an analytical mindset.

Required Skills:

  • Excellent communication and interpersonal skills
  • In-depth knowledge and proficiency in Salesforce platform
  • Strong learning appetite and ability to adapt quickly

Preferred Skills:

  • Awareness of diverse cultures and practices across geographies
  • Knowledge of applications like ERP, CRM, CLM, etc.
  • Knowledge of Javascript, CSS, HTML

We offer a collaborative culture, growth opportunities, and people-first approach making us one of the most trusted and rewarding workplaces. Join us and let's create something amazing together

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