Technical Director

2 weeks ago


Bengaluru, Karnataka, India Ecolab Full time

As a highly skilled Technical Lead at Ecolab, you will be responsible for providing expert-level technical support to resolve complex issues and leading Software Development Lifecycle (SDLC) practices.

Key Responsibilities:

  • Support the development and implementation of technology solutions in the IT industry.
  • Lead teams in supporting NICE inContact (CXone) Contact Center solution.
  • Collaborate with cross-functional teams to design and develop technical solutions.
  • Stay up-to-date with the latest technology trends and advancements.
  • Develop and maintain technical documentation and knowledge base.
  • Provide training and mentorship to junior team members.

Requirements:

  • Bachelors degree in computer science, engineering, or related field, or equivalent experience.
  • 7+ years of experience working with technology solutions in the IT industry.
  • 5+ years of experience supporting NICE inContact (CXone) Contact Center solution.
  • Strong experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email, and workforce management (WFM).
  • Solid understanding of call flows, scripting, and design within CXone Studio.
  • 2+ years of experience working on common programming languages such as JavaScript/Node, Python, Java, .Net, Angular, or equivalent technology.
  • 4+ years of experience with Agile delivery methodologies (i.e., Scrum, Kanban).
  • Fluent in written and verbal communication in English.

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