Technical Director
2 weeks ago
As a highly skilled Technical Lead at Ecolab, you will be responsible for providing expert-level technical support to resolve complex issues and leading Software Development Lifecycle (SDLC) practices.
Key Responsibilities:
- Support the development and implementation of technology solutions in the IT industry.
- Lead teams in supporting NICE inContact (CXone) Contact Center solution.
- Collaborate with cross-functional teams to design and develop technical solutions.
- Stay up-to-date with the latest technology trends and advancements.
- Develop and maintain technical documentation and knowledge base.
- Provide training and mentorship to junior team members.
Requirements:
- Bachelors degree in computer science, engineering, or related field, or equivalent experience.
- 7+ years of experience working with technology solutions in the IT industry.
- 5+ years of experience supporting NICE inContact (CXone) Contact Center solution.
- Strong experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email, and workforce management (WFM).
- Solid understanding of call flows, scripting, and design within CXone Studio.
- 2+ years of experience working on common programming languages such as JavaScript/Node, Python, Java, .Net, Angular, or equivalent technology.
- 4+ years of experience with Agile delivery methodologies (i.e., Scrum, Kanban).
- Fluent in written and verbal communication in English.
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