
Retail Manager
3 days ago
As a senior retail leader, you will oversee the daily operations of our store team and strive to deliver an exceptional customer experience in made-to-measure services. Your primary goal is to drive sales growth through effective client relationships and seamless coordination with our production teams.
Key Responsibilities- Operational Oversight: Manage day-to-day activities, ensuring efficient team performance and optimal resource allocation.
- Sales Performance: Foster strong client connections through consultations and personalized service to achieve revenue targets.
- Quality Assurance: Train staff on MTM measurement, styling, and order processes to maintain high-quality standards.
- Coordination and Communication: Collaborate with production teams to guarantee efficient processing and timely delivery of custom clothing orders.
- Store Standards: Uphold visual merchandising, stock management, hygiene, and brand SOPs to create an inviting and upscale retail environment.
- Client Service: Provide exceptional after-sales support, addressing client concerns and resolving issues promptly.
- Performance Reporting: Monitor and report on store targets, appointments, and revenue growth to inform business decisions.
- Experience: 5-10 years in premium/luxury retail, preferably in menswear.
- Communication and Grooming: Demonstrate excellent communication and grooming skills to represent the brand professionally.
- Leadership and Customer Handling: Possess strong team leadership and customer handling skills to provide exceptional service.
- Custom Clothing Familiarity: Familiarity with custom clothing processes is a plus, but not required.
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