Service Consultant

1 week ago

Kayamkulam, Kerala, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 3,00,000
Job Title: Service Consultant

The primary function of a Service Consultant is to provide exceptional customer service and facilitate efficient service operations.

Main Responsibilities:
  • Customer Interaction: Engage with customers, listen to their concerns, and assess their service needs.
  • Service Recommendations: Offer detailed explanations of services and repairs, empowering customers to make informed decisions.
  • Appointment Scheduling: Coordinate appointments and manage the service center's workflow effectively.
  • Collaboration with Technicians: Work closely with technicians to ensure accurate diagnostics and repairs.
  • Customer Records: Maintain accurate customer records and follow up on service recommendations.
  • Cost Estimation: Handle paperwork and estimate costs for services and repairs accurately.
  • Customer Communication: Keep customers informed about changes in service or when their vehicle is ready for pick-up.
Requirements:
  • New entrants or experienced professionals can apply.
  • New entrants with a background in Automobile engineering or a Diploma can also apply.

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