Senior Billing Specialist

1 week ago

Bengaluru, Karnataka, India beBeeBillingAnalyst Full time ₹ 12,00,000 - ₹ 24,00,000

Job Description

The Senior Billing Analyst will be responsible for performing end-to-end billing processes, including invoice creation and credit note cancellation. This role involves collaborating with internal and external stakeholders to ensure timely and accurate invoice submission.

  • Collaborate with stakeholders to ensure invoices are submitted on time and accurately.
  • Distribute invoices to clients through various platforms.
  • Respond to client inquiries and escalate issues to the Team Lead.
  • Participate in governance meetings with the Operations Team and/or clients.
  • Perform other moderately complex tasks as assigned by the Billing Team Leader or Manager.
  • Address critical issues and recommend resolutions to the Team Lead.
  • Propose alternatives for identified issues and assist in investigating and resolving common and unusual issues.
  • Perform transition-related activities such as process training and desktop procedures creation.
  • Contribute to process improvement initiatives to streamline processes and improve customer experience.
  • Participate in audit-related activities.
  • Support the Team Lead in report preparation by providing analysis and recommendations.
  • Contribute specialized expertise to assigned projects and provide updates to the Team Lead and Manager.
  • Assist in process trainings and knowledge transfers for new hires and perform peer reviews as needed.
  • Perform billing tasks in compliance with service level agreements, processes, policies, and procedures.
  • Manage complex billing transactions and perform quality reviews of invoices.
  • Monitor assigned projects and collaborate with stakeholders to ensure invoices are submitted on time and accurately.
  • Assess identified issues and collate documentation to assist in investigating and resolving common and recurring issues.
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Assist junior team members with process-related concerns.

Qualifications

  • Bachelor's degree in finance, accounting, or a business-related course.
  • 4-5 years of relevant professional experience in billing, accounts receivable, or order-to-cash.
  • Excellent written and spoken communication skills in English.
  • Intermediate to advanced proficiency in Microsoft applications and Adobe software.
  • Advanced knowledge of accounting standards, procedures, and internal controls.
  • Experience working with ERP systems such as Oracle or SAP is preferred.
  • Previous experience in process migration and transition is preferred.
  • Experience working in shared services or BPO is preferred.

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