
Digital Adoption Consultant
2 days ago
Job Description
We are seeking a highly skilled and experienced Digital Adoption Specialist to join our team. The ideal candidate will have a deep understanding of digital adoption platforms and excellent communication skills to ensure effective delivery and support.
The successful candidate will be responsible for driving the successful adoption of our product with our clients, working closely with them to identify their target audiences' training needs and acquire an understanding of customer applications and processes.
The role requires strong project management skills, with the ability to manage numerous projects, initiatives, and engagements concurrently. The candidate should also have experience in developing standards and guidelines to ensure consistency in deliverables across projects.
In this role, you will collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers. You will consult, ideate, and propose optimal digital adoption solutions to our customers using our product ecosystem.
Key Responsibilities:
- Work with our global customers to identify their target audiences' training needs and acquire an understanding of customer applications and processes.
- Manage numerous projects, initiatives, and engagements concurrently.
- Develop standards and guidelines to ensure consistency in deliverables across projects.
- Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers.
- Consult, ideate, and propose optimal digital adoption solutions to our customers using our product ecosystem.
Required Skills and Qualifications
The ideal candidate should possess the following skills and qualifications:
- 2 to 6 years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development.
- Excellent communication and interpersonal skills, with the ability to build relationships with multinational stakeholders.
- Strong learning appetite to become an expert on our product through our certification programs.
- Proficiency in Salesforce platform, including configuration, implementation, and troubleshooting.
- Ability to work in a dynamic and evolving environment with an inclination to solve issues, bottlenecks, and problems with an analytical mindset.
- Awareness of diverse cultures and practices across geographies.
- Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc.
- Knowledge of Javascript, CSS, HTML is an advantage.
Benefits
As a Digital Adoption Specialist at our company, you can expect the following benefits:
- Opportunity to work with a global client base.
- Chance to develop your skills and expertise in digital adoption.
- Collaborative and dynamic work environment.
- Competitive compensation package.
About Us
We are a global digital transformation and product engineering company enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. We specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services.
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