Technical Program Manager

4 days ago


Chennai, Tamil Nadu, India Brillio Technologies Pvt. Ltd. Full time
Job Title: Technical Program Manager - Operations and QualityAbout the Role:

We are seeking an experienced Technical Program Manager to lead our operations and quality initiatives. The ideal candidate will have a strong background in managing IT operations, with experience in leading high-performing teams.

Key Responsibilities:
  • Develop and implement operational excellence strategies, ensuring high efficiency and productivity.
  • Lead a team of supervisors and agents, conducting performance reviews and developing their skills.
  • Collaborate with global teams to implement best practices, cost improvement initiatives, and automation opportunities.
Requirements:
  • 5+ years of experience in IT operations management, preferably in payment gateway systems.
  • Proven track record of leading at least 20+ FTEs.
  • Excellent technical skills in using ticketing tools, logging tools, monitoring tools, Query Analyzer, basic understanding of Java, and API calls.
Compensation:

The estimated salary for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on experience.



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