
Cloud Infrastructure Manager
16 hours ago
Job Overview:
We are seeking an experienced Senior Cloud Infrastructure Engineering Team Lead to oversee the management of our global cloud infrastructure. This role involves providing 24x7 managed support for these cloud environments, leading a team and ensuring exceptional customer satisfaction.
- Establish relationships with partners to identify and realize opportunities.
- Ensure customer satisfaction is met by resolving issues in a holistic manner.
- Review tickets and escalate to management when necessary.
Requirements:
- 10+ years of experience with a proven track record of providing L3 technical support in a cloud-first data center or cloud support services organization.
- In-depth knowledge of cloud, containers, virtualization, and its supporting technologies and concepts.
- Hands-on experience with Linux, MySQL, VMware/KVM, and on-prem cloud technologies.
- Proficiency in monitoring systems such as Prometheus/Nagios/Zabbix/SolarWinds/ManageEngine.
- Excellent communication skills with clear verbal and written articulation.
- Experience managing a team of at least 4 people in this role.
Qualifications:
- Relevant bachelor's degree.
- 10+ years of relevant experience.
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